Learning Multimedia Designer at Intercom

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Service, EdTech, SaaSIndustries

Requirements

5+ years of experience in production of external learning content ideally in a fast-paced tech environment
A portfolio demonstrating strong video production, motion graphics, and instructional design principles
Deep expertise with the Adobe Creative Suite (specifically Premiere Pro and After Effects)
Working knowledge of production studio operations, including audio and video recording equipment, lighting techniques, and basic set design and aesthetics
Proven ability to translate complex, technical product concepts into clear, digestible, and visually engaging designs and animations
Experience developing and maintaining a consistent visual brand style across all video assets
Strong understanding of learning best practices and how multimedia elements influence learner retention and engagement
Strong understanding of the latest AI production technologies such as HeyGen and Nano Banana

Responsibilities

Produce engaging educational content that drives business outcomes and helps our customers achieve a high return on their investment with Intercom
Collaborate with Learning Experience Designers end-to-end to produce the most impactful videos possible
Design effective visuals to increase learner retention of abstract and technical concepts
Create beautiful and tasteful animations that maintain learner attention
Improve the production process and video quality through AI tooling, rich feedback culture, and engagement data analysis

Skills

Key technologies and capabilities for this role

Multimedia DesignVideo ProductionVisual StorytellingEducational Content CreationAI ToolingVideo TutorialsGraphic DesignAnimationTechnical IllustrationContent Production

Questions & Answers

Common questions about this position

What experience is required for the Learning Multimedia Designer role?

You need 5+ years of experience in production of external learning content ideally in a fast-paced tech environment, a portfolio demonstrating strong video production, motion graphics, and instructional design principles, deep expertise with Adobe Creative Suite (specifically Premiere Pro and After Effects), and working knowledge of production studio operations including audio/video equipment, lighting, and set design.

What software expertise is needed for this position?

Deep expertise with the Adobe Creative Suite, specifically Premiere Pro and After Effects, is required.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What makes a strong candidate for this Learning Multimedia Designer role?

A strong candidate has 5+ years producing external learning content in tech, a portfolio showing video production, motion graphics, and instructional design, Adobe expertise, studio operations knowledge, and the ability to translate complex technical concepts into engaging visuals, plus excitement for AI tooling and rapid change.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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