Senior Autonomy Systems Engineer
Motional- Full Time
- Senior (5 to 8 years)
Candidates should possess a Bachelor's degree in a related technical field, along with a minimum of 7 years of experience in technical support, particularly within the mobile or fleet technology industry. Strong troubleshooting skills and a deep understanding of complex technical issues are essential, as is the ability to analyze and diagnose product-level limitations.
The Lead Technical Support Engineer will manage and track high-level cases for Technical Support Engineers, providing leadership and mentorship to the team while also troubleshooting complex technical issues and collaborating with engineering teams to identify and address customer-impacting technical issues. They will be responsible for creating and maintaining technical documentation, driving continuous improvement in the technical support process, and ensuring alignment with the company's overall strategy and goals.
Enhances broadband services for providers
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.