Motive

Lead Technical Support Engineer - Mobile and Fleet Experience

Pakistan

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation, Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries

Requirements

Candidates should possess a Bachelor's degree in a related technical field, along with a minimum of 7 years of experience in technical support, particularly within the mobile or fleet technology industry. Strong troubleshooting skills and a deep understanding of complex technical issues are essential, as is the ability to analyze and diagnose product-level limitations.

Responsibilities

The Lead Technical Support Engineer will manage and track high-level cases for Technical Support Engineers, providing leadership and mentorship to the team while also troubleshooting complex technical issues and collaborating with engineering teams to identify and address customer-impacting technical issues. They will be responsible for creating and maintaining technical documentation, driving continuous improvement in the technical support process, and ensuring alignment with the company's overall strategy and goals.

Skills

Technical Support
Troubleshooting
Product Bugs
Customer Support
Mentoring
Team Leadership
Collaboration with Engineering
Quality Assurance
Backend Systems

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Key Metrics

Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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