Lead Software Engineer at Fidelity Investments

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FintechIndustries

Requirements

Bachelor’s Degree in Computer Science, Information Science, (or equivalent)
Minimum 7 years of Software Engineering/Production Support experience
Proficiency in SRE Capabilities
Proven production operations experience
Provide L2 incident support for production and non-production application environments
Investigate, troubleshoot, and resolve issues related to application performance, infrastructure, and observability metrics
Work closely with L3 support, developers, and DevOps teams to ensure quick incident resolution
Maintain and enhance observability dashboards and alerting mechanisms using tools like Splunk, DataDog, Grafana, OpenSearch, OTEL, Prometheus, and ELK
Perform root cause analysis (RCA) for recurring issues and drive preventive measures
Support and troubleshoot existing Jenkins / AWX automation jobs and Ansible playbooks
Monitor and manage Kubernetes-based applications deployed on Azure and/or AWS environments
Maintain operational excellence by adhering to ITIL practices, change management, and continuous improvement processes
Participate in on-call rotations as required
(Good to have) Familiarity with CI/CD pipelines and infrastructure as code
(Good to have) Knowledge of incident management tools (ServiceNow, Jira, etc.)
(Good to have) Understanding of microservices architecture and API troubleshooting

Responsibilities

Support Applications & automate manual tasks
Work on Stability, Observability, Automations with team members and business partners
Implement complex on-prem and cloud applications as well as supporting infrastructure
Provide production support for critical applications hosted on prem & Cloud (AWS & Azure)
Eliminate toil and manual efforts related to Patching, Rehydration, Deployment, Self-Healing, Stability and Resiliency
Application deployment, operational Stability and Availability of the applications
Develop automated frameworks to provide enhanced support
Problem resolution, Cloud Migration and Observability
Participate in the team’s on-call rotation providing off-hours support
Share knowledge while also learning from other experienced engineers
Work effectively in unstructured environments, anticipating impact of changes and providing quick resolution for high impact incidents
Think outside the box to identify and develop innovative, secure solutions which may not conform to traditional practices
Some support activities and implementations will be after hours or during weekends as needed

Skills

Key technologies and capabilities for this role

AWSAzureProduction SupportIncident ManagementTroubleshootingAutomationDeploymentObservabilityCloud MigrationPatchingSelf-HealingResiliencyOn-call Rotation

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Where is the job located and is it remote?

This information is not specified in the job description.

What are the key skills required for this Lead Software Engineer role?

Key skills include providing L2 incident support, investigating and resolving issues related to application performance and observability, maintaining dashboards with tools like Splunk, DataDog, Grafana, supporting Jenkins/AWX and Ansible automation, and monitoring Kubernetes on Azure/AWS.

What is the work environment like for this role?

The role involves working with team members and business partners in unstructured environments, participating in on-call rotations for off-hours support including after hours or weekends, and collaborating closely with L3 support, developers, and DevOps teams.

What makes a strong candidate for this position?

A strong candidate has proven production operations experience, can think outside the box for innovative solutions, share knowledge while learning from others, and has skills in L2 support, troubleshooting, observability tools, automation with Jenkins/AWX and Ansible, and Kubernetes on cloud platforms.

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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