Lead Product Manager, Data Platform Experience at Attentive

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing Technology, AI, TechnologyIndustries

Requirements

5–7 years of experience in product management, ideally working on platform, data infrastructure, or observability products at a SaaS company
Comfortable engaging deeply with technical concepts from onsite data collection to event instrumentation and data pipelines to alerting and monitoring systems and can translate them into clear, user-facing solutions
Design-minded and care deeply about product usability looking for ways to simplify, visualize, and clarify how systems work
Strategic communicator who can drive alignment across Engineering, Design, and GTM teams, balancing user experience goals with platform reliability and scalability
Data-driven and measure success through adoption, reliability, and user trust, not just feature delivery
Thrive in ambiguous, cross-functional environments, where success requires connecting technical depth with customer empathy
Bonus: Experience with marketing or analytics platforms, or have previously worked on data observability, tagging, or e

Responsibilities

Lead the evolution of the Enhanced Attentive Tag (EAT) into a fully self-service product experience — empowering customers and internal teams to configure, monitor, and troubleshoot their tagging setup with ease
Define the company-wide alerting and observability strategy, setting the foundation for how Attentive detects, communicates, and resolves data issues across tagging, catalog, and downstream systems
Deliver a reimagined UI experience that gives marketers transparent visibility into how their data flows through Attentive’s platform transforming invisible infrastructure into intuitive, actionable insights
Partner with Engineering and Design leadership to build scalable internal tooling that reduces Support Engineering load and accelerates root-cause diagnosis for data issues
Collaborate with Customer Success, GTM, and Support teams to operationalize data transparency, ensuring customers have confidence in the accuracy and reliability of the data powering their campaigns

Skills

Key technologies and capabilities for this role

Product ManagementData PlatformObservabilityAlertingData IngestionPlatform ArchitectureAIPersonalizationSMS MarketingEmail Campaigns

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What are the main responsibilities for the Lead Product Manager role?

You'll lead the evolution of the Enhanced Attentive Tag (EAT) into a self-service product, define alerting and observability strategy, deliver a reimagined UI for data visibility, build internal tooling, and collaborate with cross-functional teams to ensure data transparency.

What is the company culture like at Attentive?

Attentive has a global team of hard-working employees driving rapid growth, recognized by Deloitte’s Fast 500, LinkedIn’s Top Startups, and Forbes Cloud 100, with a top-rated customer success team.

What makes a strong candidate for this Lead Product Manager position?

Strong candidates will have experience at the intersection of product design and platform architecture, with the ability to translate complex data infrastructure into intuitive self-service experiences and lead company-wide initiatives like alerting and observability.

Attentive

Personalized SMS marketing solutions for businesses

About Attentive

Attentive provides personalized SMS marketing solutions that help eCommerce businesses and direct-to-consumer (DTC) brands engage their customers through targeted text messaging. The platform uses APIs and webhooks to allow businesses to easily create and manage custom SMS campaigns. Unlike its competitors, Attentive operates on a subscription-based model, offering various features and premium customization options, which helps clients increase customer engagement and sales. The company's goal is to enhance customer relationships and drive revenue growth through effective communication.

Hoboken, New JerseyHeadquarters

2016Year Founded

$839.5MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Generous PTO

Medical, Dental, & Vision Insurance

Daily Lunch Delivery Credit

Equity

Remote Work & Wellness Benefits

Company-Wide Events & Employee-Led Activities

Risks

Competition from Textla could erode Attentive's market share in SMS marketing.

Over-reliance on AI may lead to data privacy concerns and regulatory scrutiny.

Dependency on third-party integrations like ParTech poses risks if partnerships dissolve.

Differentiation

Attentive leads in AI-driven SMS marketing with hyper-personalized messaging solutions.

The company offers seamless integration with APIs and webhooks for efficient communication.

Attentive's subscription model ensures steady revenue with premium add-ons for customization.

Upsides

Attentive saw 128% revenue growth in the UK, highlighting demand for AI solutions.

Partnership with ParTech enhances restaurant loyalty programs, boosting customer retention.

Attentive's AI Journeys and AI Pro offer unique one-to-one marketing, differentiating them.

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