Lead AI Conversational Designer at Zoom

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, CommunicationIndustries

Requirements

10+ years of product design experience with a portfolio demonstrating exceptional user-centered interaction design
A few years of experience in AI, LLMs, and conversational design (preferred)
Experience managing complex cross-functional projects spanning multiple teams and time zones
Excellent communication skills with the ability to articulate design thinking and influence stakeholders
Ability to lead and execute conversational flows for AI-driven tools (chatbots, IVRs) while advancing NLU and LLM experiences across products
Ability to mentor early-career conversation designers and foster a culture of innovation, collaboration, and continuous improvement
Ability to share market trends, user research feedback, and data insights to optimize experiences across platforms
Understanding of language models (NLU and LLM) combined with deep conversation design expertise

Responsibilities

Creating conversational designs that prioritize safety, empathy, and clarity while adapting to various contexts (customer support, employee experience)
Collaborating with engineering, product, and business teams to deliver intuitive, AI-enhanced customer experiences
Partnering with the user research team to gather and incorporate feedback from customers to refine designs and ensure alignment
Defining and promoting best practices, prompt and design guidelines for conversational interfaces, ensuring consistent and high-quality interactions across chatbots, voice assistants, and LLM powered interfaces
Analyzing existing conversation paths to identify opportunities for improvement and AI-driven expansion
Developing and maintaining design guidelines and best practices for conversational and generative interfaces

Skills

Key technologies and capabilities for this role

Conversational DesignAI DesignUser-Centered DesignPrompt EngineeringLLM InterfacesChatbotsVoice AssistantsGenerative AIUX DesignUser ResearchInteraction Design

Questions & Answers

Common questions about this position

What is the salary range for the Lead AI Conversational Designer role?

The salary range is a minimum of $146,700 and a maximum of $339,300. Zoom also considers base salary, bonus, and equity value in total direct compensation, with starting pay based on various factors.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 10+ years of product design experience with a strong portfolio in user-centered interaction design, experience in AI, LLMs, and conversational design preferred, managing complex cross-functional projects, and understanding of language models combined with conversation design expertise.

What is the team culture like at Zoom for this role?

You'll join a passionate, collaborative, and impact-driven UX team that obsesses over every pixel and interaction, partnering closely with Product Management, AI, and Engineering to craft intuitive, scalable solutions.

What makes a strong candidate for this Lead AI Conversational Designer position?

A strong candidate has 10+ years of product design experience with an exceptional portfolio in user-centered design, AI/LLM/conversational design experience, cross-functional leadership skills, and the ability to mentor designers while sharing insights on trends and research.

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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