Lead Advanced Analytics at AT&T

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor’s degree (BS/BA) desired from an accredited University in a Quantitative field such as Data Science, Math, Statistics, Engineering or Physics
5+ years of related experience
Certification is required in some areas
Proficiency with Relational databases (e.g., Oracle or MySQL) and/or Data Warehouse data storage (e.g., Snowflake or Databricks Delta Lake)
Experience with data sources including internal and external sources, datalakes, data warehouses such as eCDW, BIDW, etc
Well-versed in advanced statistical methods, traditional modeling techniques (e.g., Linear/Logistic Regression, Time Series)
Expertise in analytics tools such as Tableau, Palantir, PowerBI (AI Insights), Databricks, AWS Azure, Synapse, H2O Driverless AI, Adobe Analytics, Quantum Metric, ForeSee/Verint
Strong soft skills and effective communication skills to explain analysis, data trends, and anomalies to all levels of leadership
Ability to work on-site 5 days per week in Dallas, TX or Bothell, WA (no relocation offered)

Responsibilities

Gather, analyze, and interpret diverse data sets to solve business problems, predict behaviors, identify causal relationships, trigger points, and predictions
Apply advanced statistical methods to quantify data variances and support decision-making
Develop business cases and create complex models using big data analytics tools for modeling, process integration, and recommendations for improvements to processes, financials, business models
Build and test predictive models on various data samples and verify their accuracy in real-world scenarios
Develop visualizations such as dashboards, reports, and charts; advise business partners on data patterns and relationships to recommend strategic directions
Automate, build, and maintain a suite of reporting in Tableau or PowerBI
Manage analytics/reporting requirements for projects impacting the Online Business team, including PI planning
Focus on Support activities reporting and analytics; report KPI and operational detail
Work with partners to ensure data availability for capture and reporting
Monitor and attribute performance to changing conditions
Create and maintain reports in suite (Adobe Analytics, Tableau, PowerBI, Quantum Metric, ForeSee/Verint)
Leverage analytics, research, and long-term thinking to unlock service and support, CX, and omni channel performance gains
Partner substantially with cross-functional teams

Skills

Analytics

Reporting

Data Wrangling

Tableau

PowerBI

Adobe Analytics

Quantum Metric

ForeSee

Verint

KPI

Dashboard Creation

Data Analysis

Omni Channel

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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