Language Lead

Position Overview

The Language Lead supervises a list of linguists and owns the quality of deliverables for their language on assigned accounts. This role involves people management, quality assurance, client engagement, and linguistic production.

Employment Type

Full-time

Location Type

Information not provided.

Salary

Information not provided.

Responsibilities

The following is a non-exhaustive list of responsibilities and areas of ownership for this role:

Team Coordination and Management

• Coordinates the team of linguists.
• As a people manager, participates in recruitment, training, work assignment, and performance management of the assigned team of linguists.
• Monitors achievement of KPIs for self and assigned team.
• Identifies training needs for translation teams; creates, maintains, and delivers the training program.
• Coaches and mentors linguists.
• Reviews translations and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and clients.
• Supports linguists in understanding corrections, including in the arbitration process.
• Supports linguists in asking any questions during production and escalates to Welocalize as needed.
• Determines root causes of issues and implements actions for improvement.
• Supports the onboarding of new teams (when applicable).
• Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team.
• Supports Welocalize initiatives, such as internship and Transforming Talent programs.

Quality Management

• Quality management planning and execution.
• Supports their own team in working with the Quality Department to monitor the overall linguistic quality and quality planning for the designated accounts.
• Helps define and execute on quality expectations per language for the accounts in their remit.
• Supports the Quality Department in performing RCAs and designing corrective actions in case of client escalations.
• Ensures language-level quality oversight by KPI tracking and status reporting.
• Identifies products/content that might be a challenge, as well as linguists that might be underperforming, and makes recommendations to reallocate products, content, etc.
• Communicates translation team assignment preferences to the PM team and flags to Quality if linguists need to be replaced.

Client Engagement

• As a Language Lead for their assigned accounts, joins calls with client linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed.
• Documents meetings with the client and follows up with linguists to make sure everybody is aligned.
• Makes sure the client feedback is implemented.
• Performs direct reviews with SMEs, where applicable.

Linguistic Production

• Performs translation and review tasks as required.
• Creates and maintains linguistic assets, translation memories, and client-facing documentation for assigned accounts.
• Communicates asset updates to the linguistic team.
• Reviews and evaluates test translations of potential candidates.
• Performs LQAs as requested.
• Participates in the arbitration process.

Requirements

• Experienced linguist with extensive translation and review experience on various content types.
• Native language knowledge in [target language].
• Fluent in English.
• Leadership and people management skills.

Application Instructions

• If you have a Candidate Login already, but have forgotten your password, please use the steps to reset your password.
• If you have forgotten your email login, please contact servicedesk@welocalize.com with the subject "Workday Candidate Login".
• When creating your Workday account and entering personal information like name and address, please do not use ALL CAPS.
• Thank you!

Company Information

• NOTICE: For EMEA Jobs, please review the Privacy Policy here.