Language Lead

Employment Type: Full time

Position Overview

The Language Lead supervises a list of linguists and owns the quality of deliverables for their language on the assigned accounts.

Responsibilities

• Team Coordination and Management:
  • Coordinates the team of linguists.
  • As a people manager, participates in recruitment, training, work assignment, and performance management of the assigned team of linguists.
  • Monitors the achievement of KPIs for self and the assigned team.
• Training and Development:
  • Identifies training needs for translation teams.
  • Creates, maintains, and delivers the training program.
  • Coaches and mentors linguists.
• Quality Assurance and Feedback:
  • Reviews translations and gives feedback to the linguists.
  • Communicates feedback received from 3rd party reviewers and clients.
  • Supports linguists in understanding corrections, including in the arbitration process.
  • Supports linguists in asking any questions during production and escalates to Welocalize as needed.
  • Acts as a liaison for terminology, style issues, product features & questions for assigned accounts.
  • Responds to translators’ queries.
  • Determines root causes of issues and implements actions for improvement.
  • Supports the onboarding of new teams (when applicable).
  • Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team.
  • Supports Welocalize initiatives, such as internship and Transforming Talent programs.
• Quality Management:
  • Plans and executes quality management strategies.
  • Supports their own team in working with the Quality Department to monitor overall linguistic quality and quality planning for designated accounts.
  • Helps define and execute quality expectations per language for the accounts in their remit.
  • Supports the Quality Department in performing RCAs and designing corrective actions in case of client escalations.
  • Ensures language-level quality oversight by KPI tracking and status reporting.
  • Identifies challenging products/content and underperforming linguists, and makes recommendations for reallocation.
  • Communicates translation team assignment preferences to the PM team and flags to Quality if linguists need to be replaced.
• Client Engagement:
  • Joins calls with client linguistic teams to discuss quality and strategy (including corrections, requirements, clarifying misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed.
  • Documents meetings with the client and follows up with linguists to ensure alignment.
  • Ensures client feedback is implemented.
  • Performs direct reviews with SMEs, where applicable.
• Linguistic Production:
  • Performs translation and review tasks as required.
  • Creates and maintains linguistic assets, translation memories, and client-facing documentation for assigned accounts.
  • Communicates asset updates to the linguistic team.
  • Reviews and evaluates test translations of potential candidates.
  • Performs LQAs as requested.
  • Participates in the arbitration process.

Requirements

• Experienced linguist with extensive translation and review experience on various content types.
• Native language knowledge in [target language].
• Fluent in English.
• Leadership and people management skills.

Application Instructions

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