Language Lead
Employment Type: Full time
Position Overview
The Language Lead supervises a list of linguists and owns the quality of deliverables for their language on the assigned accounts.
Responsibilities
- Team Coordination and Management:
- Coordinates the team of linguists.
- As a people manager, participates in recruitment, training, work assignment, and performance management of the assigned team of linguists.
- Monitors the achievement of KPIs for self and the assigned team.
- Training and Development:
- Identifies training needs for translation teams.
- Creates, maintains, and delivers the training program.
- Coaches and mentors linguists.
- Quality Assurance and Feedback:
- Reviews translations and gives feedback to the linguists.
- Communicates feedback received from 3rd party reviewers and clients.
- Supports linguists in understanding corrections, including in the arbitration process.
- Supports linguists in asking any questions during production and escalates to Welocalize as needed.
- Acts as a liaison for terminology, style issues, product features & questions for assigned accounts.
- Responds to translators’ queries.
- Determines root causes of issues and implements actions for improvement.
- Supports the onboarding of new teams (when applicable).
- Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team.
- Supports Welocalize initiatives, such as internship and Transforming Talent programs.
- Quality Management:
- Plans and executes quality management strategies.
- Supports their own team in working with the Quality Department to monitor overall linguistic quality and quality planning for designated accounts.
- Helps define and execute quality expectations per language for the accounts in their remit.
- Supports the Quality Department in performing RCAs and designing corrective actions in case of client escalations.
- Ensures language-level quality oversight by KPI tracking and status reporting.
- Identifies challenging products/content and underperforming linguists, and makes recommendations for reallocation.
- Communicates translation team assignment preferences to the PM team and flags to Quality if linguists need to be replaced.
- Client Engagement:
- Joins calls with client linguistic teams to discuss quality and strategy (including corrections, requirements, clarifying misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed.
- Documents meetings with the client and follows up with linguists to ensure alignment.
- Ensures client feedback is implemented.
- Performs direct reviews with SMEs, where applicable.
- Linguistic Production:
- Performs translation and review tasks as required.
- Creates and maintains linguistic assets, translation memories, and client-facing documentation for assigned accounts.
- Communicates asset updates to the linguistic team.
- Reviews and evaluates test translations of potential candidates.
- Performs LQAs as requested.
- Participates in the arbitration process.
Requirements
- Experienced linguist with extensive translation and review experience on various content types.
- Native language knowledge in [target language].
- Fluent in English.
- Leadership and people management skills.
Application Instructions
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