L2 Storage Engineer at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Demonstrate excellent product knowledge and troubleshooting skills in 3PAR, Primera, Alletra, and/or MSA/NAS products
Possess strong knowledge of operating systems, virtualization, and networking
Exhibit a solid understanding and basic troubleshooting skills in Storage Area Networks (SAN)
Display excellent verbal and written communication skills
Experienced in troubleshooting within technical environments
Strong analytical and problem-solving abilities
Proficient in both software and hardware aspects of computing and storage
Capable of leading resolution activities for escalated customer issues
Able to mentor new agents and contribute to technical action plans
Assist in root cause analysis of defects and issues, and facilitate product releases and rollouts
Collaborate closely with development teams to identify and resolve problems
Knowledge of HPE Alletra 9000, 3PAR, Nimble, Primera, EMC storage solutions, Netapp, Block storage solutions, Linux/Solutions, Virtualization (VMware)
Good knowledge of Operating systems, Software defined storage Cohesity, Scality
Strong understanding of the compute and storage stack across multivendor solutions
Demonstrates strong written and verbal communication skills
Exhibits sound business judgment, decision-making abilities, negotiation skills, time and resource management, complex problem-solving capabilities, in-depth product knowledge, creativity, teamwork, understanding of quality processes, political astuteness, cultural sensitivity, and a strong ability to learn quickly
Experienced in interacting with and supporting Level 1 support teams and customers
A proven team player with the ability and willingness to motivate and support fellow engineers

Responsibilities

Oversee the performance, capacity, and availability of HPE Alletra storage systems, implementing best practices to optimize efficiency and reliability
Provide expert-level support for complex storage issues, collaborating with cross-functional teams to resolve problems promptly
Create comprehensive documentation and conduct training sessions for internal teams and clients to enhance their understanding and effective use of HPE Alletra solutions
Develop and deploy HPE Alletra storage solutions tailored to specific business requirements, ensuring seamless integration with existing IT infrastructure
Stay updated with the latest developments in HPE Alletra technologies and industry trends, recommending enhancements to improve storage solutions

Skills

HPE Alletra

Storage Systems

Storage Performance

Storage Capacity

Storage Availability

Storage Support

Documentation

Training

IT Operations

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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