Job Description

Employment Type: Full-Time Location Type: Remote Salary: Not Specified

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About Kustomer

Kustomer is the leading conversational CRM platform dedicated to perfecting every customer experience. Our platform is equipped with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform that unifies data from multiple sources through a single timeline. This empowers businesses to operate with greater efficiency and deliver more personalized service across any channel, making every interaction meaningful and memorable.

Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen. Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022, integrating Kustomer into Meta’s Business Messaging Group to transform business-customer communication. In 2023, Kustomer spun out from Meta as a standalone company, securing $60M in capital from original partners Battery, Redpoint, and Boldstart Ventures to ensure continued growth and success.

Our "Krew" consists of passionate and collaborative individuals dedicated to enhancing the customer service experience. We seek individuals who are eager to learn and be challenged daily. Kustomer has a strong NYC presence and is also a remote-friendly company, with team members located throughout the US and the United Kingdom. We foster strong relationships, collaboration, and communication through events like KKO and Kamp Kustomer.

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About Engineering at Kustomer

Engineering is central to Kustomer's mission of delivering AI-powered, human-first support at scale. As a SaaS company, our product is our business, and every line of code written by our Engineering and Product teams powers meaningful customer experiences.

We are shaping the future of customer service through cutting-edge agentic AI. Our Agentic Platform is responsive, context-aware, and built for real-time, multi-channel support, including native AI Voice. Our AI reasons, learns from outcomes, and partners with humans to resolve complex conversations. Our engineers solve high-impact problems with autonomy and the support of a culture grounded in empathy, inclusivity, and excellence.

Kustomer is experiencing significant market momentum. Our Summer 2025 launch introduced over 25 new features, including AI Agents for Reps, smarter automation tools, expanded omnichannel capabilities, and powerful data management enhancements. The engineering team drives strategic service evolution across four pillars: smarter data, scalable automation, seamless engagement, and measurable, adaptive support.

Engineers at Kustomer drive customer outcomes by launching real-time AI assistants, deploying compliant voice consent flows, and supporting live chat at Shopify checkout. If you are excited to work with curious, driven teammates and leading-edge technology, join the Kustomer Engineering team!

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Referral Program: By making a referral to Kustomer's Engineering Team on the next page, I agree to the terms and conditions of this limited-time referral program.

HIPAA Compliance: All roles at Kustomer may involve handling sensitive personal data.

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Benefits

Kustomer offers an array of benefits, including:

• Competitive salaries
• Stock options
• In the U.S., 100% healthcare coverage
• 401K

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