Intercom

Java Backend Developer / Workcell Software Systems

San Diego, California, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Part TimeJob Type
UnknownVisa
Software Development, Biotechnology, Laboratory AutomationIndustries

Job Description: Workcell Engineer


Position Overview

  • Location Type: On-site
  • Employment Type: Contract
  • Location: San Diego
  • Brief Description: Intersog® is seeking a Workcell Engineer to serve as a bridge between the Lab Automation Platform and Workcell Software Systems. This role involves developing and maintaining backend services and data systems, with a focus on creating a robust interaction model connecting the Orchestration layer of the Lab Automation Platform with Workcell Software Systems.

Requirements

  • Strong Java development skills
  • Experience with Spring Boot framework
  • Knowledge of Kubernetes and microservices architecture
  • Understanding of message-based communication systems
  • Familiarity with event-driven architectures
  • Experience with data querying techniques
  • Deep understanding of Workcell Software Systems (Thermo Momentum and Hamilton Venus)
  • Ability to design and implement edge applications

Responsibilities

  • Java Backend Service Development:
    • Design, develop, and maintain scalable and resilient Java-based Kubernetes services using the Spring Boot framework.
    • Leverage Spring’s features for efficient microservice development.
  • Microservices Architecture:
    • Design and implement new microservices and enhance existing ones.
    • Utilize message-based communication systems and SDK clients/APIs.
  • Workcell Software Expertise:
    • Gain in-depth knowledge of Workcell Software Systems execution models.
    • Provide constructive requests for API improvements to Workcell Software Systems vendors.
    • Provide summary outlines of Workcell Software Systems execution paradigms to the Orchestration team.
  • Edge Application:
    • Design, build, and maintain the runtime environment and deployment mechanism for an edge application on Workcell Software Systems.
  • Flexible and Extendable:
    • Architect an interaction model that works for current Workcell Software Systems and anticipates future integrations.

Application Instructions

  • No specific application instructions were provided in the original job description.

Company Information

  • Company: Intersog®
  • Location: Chicago (Headquarters)
  • Description: Intersog® is a Chicago-based provider of ROI-driven custom web and mobile development specializing in the delivery of full-service, end-to-end solutions, and project resources to Fortune 500 companies, SMEs, and startups. We help our clients attack their ambitious business goals, solve skills shortage issues, and become innovative by building Dedicated Software Development Teams in Mexico, Canada, the U.S.A., and Ukraine and providing on-demand IT project resources to complete required skills on their in-house teams.

Skills

Java
Spring Boot
Kubernetes
Microservices
Message-based communication
Event-driven architecture
Data querying
Thermo Momentum
Hamilton Venus
Edge applications
Backend development
API design

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters
2011Year Founded
$234.2MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.
Major tech companies' AI advancements may outpace Intercom's offerings.
Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.
The platform supports over 600 million monthly active end users globally.
Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.
Omnichannel communication trends align with Intercom's integrated messaging solutions.
E-commerce expansion drives demand for robust customer support systems like Intercom.

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