Responsibilities

The IT Response Analyst will oversee and manage change management processes, evaluate Request for Change (RFCs) to ensure alignment with business strategies and compliance requirements, lead incident response efforts to resolve issues swiftly and effectively, conduct detailed root cause analysis to address recurring issues and implement preventative measures, facilitate postmortem reviews to analyze incidents and drive continuous improvement, implement and maintain problem management processes, participate in strategic meetings with leadership teams, proactively make recommendations for improvements and execute them promptly, and advise on response strategies to ensure optimal results through proactive actions.