IT Response Analyst

Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IT OperationsIndustries

Requirements

Candidates should possess a Bachelor’s degree in IT or an equivalent qualification, along with 3+ years of experience in IT Operations or related roles. A solid knowledge of ITL frameworks, such as ITIL Foundation certification, is preferred. Strong interpersonal and communication skills are required for effective collaboration with diverse teams and stakeholders, and a deep understanding of business alignment is also necessary.

Responsibilities

The IT Response Analyst will oversee and manage change management processes, evaluate Request for Change (RFCs) to ensure alignment with business strategies and compliance requirements, lead incident response efforts to resolve issues swiftly and effectively, conduct detailed root cause analysis to address recurring issues and implement preventative measures, facilitate postmortem reviews to analyze incidents and drive continuous improvement, implement and maintain problem management processes, participate in strategic meetings with leadership teams, proactively make recommendations for improvements and execute them promptly, and advise on response strategies to ensure optimal results through proactive actions.

Skills

ITIL Foundation

Change Management

RFCs

Incident Response

Root Cause Analysis

Problem Management

Postmortem Reviews

Strategic Meetings

Change Implementation

Fortra

Cybersecurity solutions for businesses and enterprises

About Fortra

Fortra provides cybersecurity solutions aimed at protecting businesses from evolving cyber threats. Their products include threat detection and response, data protection, network security, and automation tools, all designed to work together seamlessly. Fortra differentiates itself from competitors by focusing on customer success and offering integrated and scalable solutions that can adapt to the needs of both small and large organizations. The company's goal is to simplify cybersecurity for its clients, ensuring they can operate securely and efficiently in a complex digital landscape.

Eden Prairie, MinnesotaHeadquarters

1991Year Founded

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Increased competition from market leaders may impact Fortra's market share and pricing.

Potential class action suit from ransomware attack could harm Fortra's reputation and finances.

Dependency on third-party distributors may affect direct customer relationships and profit margins.

Differentiation

Fortra offers integrated and scalable cybersecurity solutions for diverse business needs.

The company focuses on customer-centric approaches to enhance cybersecurity posture and automation.

Fortra's XDR solution provides comprehensive security across identity, network, cloud, and endpoints.

Upsides

Growing demand for XDR solutions boosts Fortra's market potential and client base.

Strategic partnerships in North America and EMEA expand Fortra's reach and service offerings.

Recognition as a market leader in security awareness training enhances brand reputation.

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