IT Automation Engineer at Smartsheet

San José, San José Province, Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

3+ years of IT or DevOps experience with a strong focus on scripting and system integration
Strong grasp of ITSM processes and experience working with APIs for integration
Proven automation portfolio using tools like Freshservice Workflow Automator, Power Automate, or RPA platforms
Experience with tools like PowerShell, Python, Intune, and Active Directory
Analytical mindset, strong problem-solving skills, and discipline in technical documentation

Responsibilities

Identify repetitive Tier 1 tasks (e.g., password resets, ticket routing, patch triggers) and build solutions to fully automate them
Develop and deploy Freshservice orchestrations integrated with core systems like AD, M365, and Jamf using APIs
Write and maintain robust PowerShell/Python scripts for endpoint management and service maintenance tasks
Track the success rates of deployed automations, document new workflows, and continuously optimize processes for efficiency

Skills

Key technologies and capabilities for this role

PowerShellPythonFreshserviceActive DirectoryM365JamfIntuneAPIsPower AutomateITSM

Questions & Answers

Common questions about this position

What experience is required for the IT Automation Engineer role?

Candidates need 3+ years of IT or DevOps experience with a strong focus on scripting and system integration, plus a proven automation portfolio using tools like Freshservice Workflow Automator, Power Automate, or RPA platforms.

What technical skills are essential for this position?

Key skills include a strong grasp of ITSM processes and experience with APIs for integration, as well as proficiency with PowerShell, Python, Intune, and Active Directory.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What is the company culture like at Smartsheet?

Smartsheet supports your potential, welcomes diverse perspectives, and encourages exploring ideas, pushing boundaries, and growing beyond your role in an inclusive environment.

Smartsheet

Cloud-based work management and automation software

About Smartsheet

Smartsheet provides work management and automation solutions through its cloud-based platform, which helps businesses streamline operations, manage projects, and enhance collaboration. Users can create, share, and manage workflows that are customizable to fit their specific needs. The platform integrates with popular applications, making it a versatile tool for various industries, including technology, healthcare, finance, and education. Unlike many competitors, Smartsheet offers a subscription-based model with multiple pricing tiers, catering to both small businesses and large enterprises. The company aims to improve efficiency and productivity for its clients while providing extensive support and learning resources to help users maximize the platform's potential.

Bellevue, WashingtonHeadquarters

2005Year Founded

$121.2MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

Risks

Competition from Atlassian could impact Smartsheet's market share.

The acquisition by Vista Equity Partners may disrupt current operations.

Challenges in AI integration with AWS could affect feature rollout and adoption.

Differentiation

Smartsheet offers a highly customizable platform for tailored workflow solutions.

The platform integrates seamlessly with popular apps, enhancing its versatility.

Smartsheet's AI capabilities, developed with AWS, position it as a market leader.

Upsides

Increased demand for remote work solutions boosts Smartsheet's growth potential.

The subscription model provides a steady revenue stream for continuous service improvement.

Recognition as a leader in the Gartner Magic Quadrant enhances Smartsheet's market credibility.

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