Customer Support Specialist - Remote Overnight Shift
MudflapSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, Supply ChainIndustries
Requirements
- High school diploma or GED
- Minimum of 3 years in a lead or supervisory role within a fast-paced, high-volume manufacturing or repair environment
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organizational, communication, and problem-solving skills
- Ability to lead teams, manage multiple priorities, and drive results
Responsibilities
- Supervise and mentor a team of hourly associates
- Conduct hiring, performance reviews, coaching, and disciplinary actions
- Foster a culture of engagement, collaboration, and continuous improvement
- Partner with internal and external stakeholders to ensure seamless communication and execution
- Develop short- and long-term goals in collaboration with leadership and team members
- Coordinate work schedules, assign tasks, and oversee project completion
- Monitor team performance using tools like Tableau and implement action plans based on metrics
- Maintain a clean, organized, and safe work environment in compliance with safety and environmental regulations
- Supervise stockroom operations across all shifts, including inventory stocking, kitting, and component delivery
- Ensure accurate tracking and security of materials, components, and finished goods
- Oversee cycle counts and generate regular and ad hoc inventory reports
- Manage handset and accessory deliveries, and process RMA returns to suppliers
- Collaborate with management to create and refine processes for new products and accounts
- Support safety, fire prevention, and disaster recovery programs
- Prepare and analyze reports to assess goal attainment and initiate corrective actions as needed
- Stay current with industry trends and best practices through ongoing professional development
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the pay range for the Inventory Control Supervisor position?
The pay range is $54,900.00 - $92,000.00, considering factors like candidate background, experience, work location, and potential for salary growth.
Is this role remote or onsite, and what is the work schedule?
This is an onsite role in the Mt. Juliet, TN facility with a night schedule of Monday-Thursday, 5PM-3:30AM.
What are the required skills and experience for this position?
Requirements include a high school diploma or GED, minimum 3 years in a lead or supervisory role in a fast-paced manufacturing or repair environment, proficiency in Microsoft Office Suite, and strong organizational, communication, and problem-solving skills.
What is the company culture like for this role?
The role emphasizes fostering a culture of engagement, collaboration, and continuous improvement while supervising and mentoring a team.
What makes a strong candidate for this Inventory Control Supervisor role?
Strong candidates have an Associate’s degree, 3+ years supervising 15+ hourly employees, familiarity with Lean and Six Sigma, experience with Tableau, and proven process improvement abilities.
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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