Internship - Quality Assurance at Alcon

Shah Alam, Selangor, Malaysia

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Eye Care, Healthcare, Medical DevicesIndustries

Requirements

Tertiary qualification in Optometry, Biomedical Science, Biomedical Engineering, Chemistry, Biology, Nursing, or other healthcare-related disciplines
Fluent in English (spoken and written)
Fluency in Mandarin and Cantonese (spoken and written) is an advantage

Responsibilities

Ensure compliance with regional and country-specific complaint handling processes for all Alcon products, including intake, follow-up, and triage of quality/technical complaints and Adverse Events (AEs), in accordance with local and international regulations, guidelines, and applicable directives
Receive initial complaints from any source (e.g., ECPs, patients, internal Alcon personnel) and ensure all information/data is accurately captured at the point of contact
Maintain a clear understanding of the information and data required for technical and AE complaints to ensure regulatory compliance
Manage technical and AE complaint records for assigned areas using designated safety systems
Review potential complaint data received via safety systems and other sources as required
Perform intake, follow-up, and data entry activities, and attach corresponding source documents in a timely manner as per regulatory and procedural requirements
Conduct all necessary reconciliation activities, including those related to customer-oriented programs, in accordance with established procedures
Adhere to required metrics for all complaint intake responsibilities
Coordinate product returns, and sample shipments to the QA team for analysis
Close complaint files in accordance with established guidelines and within required timelines

Skills

Quality Assurance

Complaint Handling

Adverse Event Reporting

Regulatory Compliance

Data Entry

Triage

Reconciliation

Product Returns

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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