Intermediate Software Engineer SRE – AI at PointClickCare

Mississauga, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health TechIndustries

Requirements

Proficiency in languages: Python, Java, Bash, Terraform
Experience with platforms: Azure, Kubernetes
Skilled in API integration for streamlined data exchange and system connectivity
Ability to participate in on-call rotations and lead incident response for critical systems
For Hybrid Roles: Reside within commutable distance to the office/location specified

Responsibilities

Build ML-based anomaly detection and pattern recognition systems
Enhance telemetry with smart tagging and metadata for better AI insights
Develop event-driven workflows and self-healing systems using AI triggers
Automate incident response with generative AI and custom AI agent orchestration
Use time-series forecasting and predictive modelling to anticipate failures
Optimise infrastructure with AI-powered autoscaling and cost-aware resource allocation
Build scalable, fault-tolerant systems in a cloud-native environment
Run internal AIOps workshops and help teams adopt AI maturity models
Champion responsible AI practices and ethical automation

Skills

Key technologies and capabilities for this role

SREAISoftware EngineeringCloud ComputingDevOpsInfrastructureMonitoringReliability Engineering

Questions & Answers

Common questions about this position

Is this a remote role, and what are the office expectations?

This role has specific travel or hybrid requirements depending on whether it's classified as remote or hybrid. For remote roles, expect travel to Mississauga and/or Salt Lake City offices for onboarding, team events, semi-annual, and annual meetings. For hybrid roles, you must reside within commutable distance to the specified office for regular in-office events.

What skills are required for the Intermediate Software Engineer SRE – AI role?

The role requires skills in building intelligent systems, designing AI-powered solutions for observability, automating incident response, optimizing cloud-native platforms, and working with machine learning, generative AI, and predictive analytics.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at PointClickCare?

PointClickCare fosters a founder-led, innovative culture focused on pushing boundaries in healthcare tech, with recognition as one of Canada’s Most Admired Corporate Cultures. They emphasize flexibility, growth opportunities, meaningful work, and integrating AI into workflows to enhance creativity, productivity, and collaboration.

What makes a strong candidate for this SRE role?

A strong candidate is a software engineer passionate about AI-first principles, building intelligent systems for smarter infrastructure, and reimagining operational engineering with ML, generative AI, and predictive analytics.

PointClickCare

Cloud-based EHR solutions for senior care

About PointClickCare

PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.

Mississauga, CanadaHeadquarters

2000Year Founded

$220MTotal Funding

GRANTCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs

Risks

Integration with Angel Care Medical may face inventory and billing challenges.

Real-time lab result integration with Sensiva Health raises data privacy concerns.

California network expansion may lead to increased regulatory scrutiny and compliance needs.

Differentiation

PointClickCare offers a comprehensive EHR platform for post-acute care providers.

Harmony platform improves patient transitions between acute and post-acute care facilities.

Largest post-acute care data cloud provides real-time insights for informed decision-making.

Upsides

Partnership with Kno2 enhances nationwide data exchange and interoperability.

Integration with FeelBetter optimizes workflows and increases efficiencies in medication management.

Mealtime Solutions streamlines dietary management, improving resident satisfaction and efficiency.

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