Insurance Operations Specialist at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Pensions, Financial ServicesIndustries

Requirements

Any Graduation / Bachelor’s degree
10+ years of experience in UK Pension domain – Transfers Out - Managing participant level services
5+ years experience in Transfers Out processes such as Cash transfers out, Bulk Transfer Transfers of Death benefits, Due diligence
Hands on with developing process documentation, capturing exceptions, process flow and process maps
Excellent leadership skills, ability to manage a team in critical situations, drive holistic engagement, developing quality checklists, performing RCA, developing action plans to improve quality performance
Ability to identify and implement improvement opportunities across process, reporting and controls
Experience in Leading & Managing teams
Open-to-Night shifts based on business requirements
Good verbal & written communication skills
Good typing skills and attention to detail
Good time management skills
Ability to work independently
Experience in the UK Pension domain is mandatory

Responsibilities

Lead a team of business administration senior analysts/ analysts in providing high-quality transfers out services to clients
Process and support consolidating savings, switching providers, or liquidating holdings according to participant instructions
Coaching and mentoring others to draw out their skills and expertise
Strict adherence to non-disclosure of client information by preserving client confidentiality
Comply with all client policies, procedures, and Federal/State/Local regulations and escalate issues to the management
Researching into any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time
Taking active participation in process improvements and automation
Ensure Quality Control standards that have been set are adhered to
Adherence to client SLAs
Identify potential areas that require additional controls
Excellent organizational skills with ability to identify and prioritize high value transactions
Completing assigned responsibilities and projects within timelines apart from managing daily BAU
Creating and updating procedure documents while ensuring that the standards are followed

Skills

Key technologies and capabilities for this role

UK Pension Transfers OutPayment OperationsCash Transfers OutBulk TransfersTransfers of Death BenefitsDue DiligenceProcess DocumentationProcess Flow MappingRCATeam LeadershipQuality ChecklistsProcess ImprovementException Management

Questions & Answers

Common questions about this position

What experience is required for this Insurance Operations Specialist role?

Candidates need 10+ years in UK Pension domain focusing on Transfers Out and managing participant services, plus 5+ years in processes like cash transfers out, bulk transfers, and due diligence. A Bachelor’s degree is required, along with hands-on experience developing process documentation and process maps.

Is this position remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What leadership skills are needed for this position?

Excellent leadership skills are required, including the ability to manage a team in critical situations, drive holistic engagement, coach and mentor team members, motivate and inspire others, and implement improvement opportunities.

What are the key responsibilities of this role?

The role involves leading a team of analysts in providing high-quality UK Pension Transfers Out services, processing transfers according to participant instructions, coaching and mentoring team members, ensuring client confidentiality, and complying with policies and regulations.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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