Insurance Operations Specialist at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, PensionsIndustries

Requirements

Any Graduation or Bachelor’s degree
10+ years of experience in UK Pension domain – Transfers Out - Managing participant level services
5+ years experience in Transfers Out processes such as Cash transfers out, Bulk Transfer, Transfers of Death benefits, Due diligence
Hands on with developing process documentation, capturing exceptions, process flow and process maps
Excellent leadership skills, ability to manage a team in critical situations, drive holistic engagement, developing quality checklists, performing RCA, developing action plans to improve quality performance
Ability to identify and implement improvement opportunities across process, reporting and controls
Experience in Leading & Managing teams
Open to Night shifts based on business requirements
Good verbal & written communication skills
Good typing skills and attention to detail
Good time management skills
Ability to work independently
Experience in the UK Pension domain is mandatory

Responsibilities

Lead a team of business administration senior analysts/ analysts in providing high-quality transfers out services to clients
Process and support UK Pension Transfers Out tasks - managing pension, investment, or wealth fund transfer involves moving funds or benefits from one scheme or provider to another or converting assets into cash that is paid
Process and support consolidating savings, switching providers, or liquidating holdings according to participant instructions
Coaching and mentoring others to draw out their skills and expertise
Strong leadership skills, with the ability to motivate and inspire team members
Strict adherence to non-disclosure of client information by preserving client confidentiality
Comply with all client policies, procedures, and Federal/State/Local regulations and escalate issues to the management
Researching into any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time
Taking active participation in process improvements and automation
Ensure Quality Control standards that have been set are adhered to
Adherence to client SLAs
Identify potential areas that require additional controls
Excellent organizational skills with ability to identify and prioritize high value transactions
Completing assigned responsibilities and projects within timelines apart from managing daily BAU
Creating and updating procedure documents while ensuring that the standards are followed

Skills

Key technologies and capabilities for this role

UK Pension Transfers OutPayment OperationsProcess DocumentationProcess Flow MappingRoot Cause AnalysisTeam LeadershipDue DiligenceQuality ChecklistsException ManagementCash TransfersBulk TransfersTransfers of Death Benefits

Questions & Answers

Common questions about this position

What experience is required for this Insurance Operations Specialist role?

Candidates must have 10+ years of experience in UK Pension domain – Transfers Out managing participant level services, 5+ years in Transfers Out processes like cash transfers, bulk transfers, death benefits, and due diligence, plus hands-on experience with process documentation and leadership skills.

Is this a remote position or are there location requirements?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What leadership and team management skills are needed?

The role requires excellent leadership skills to manage a team in critical situations, coach and mentor analysts, motivate team members, drive holistic engagement, and develop quality checklists and action plans.

What shift requirements are there for this position?

Candidates must be open to night shifts based on business requirements.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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