Ingeniero de Soporte Técnico en sitio (Veracruz) at DXC Technology

Veracruz, Veracruz, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Carrera Técnica, Licenciatura en Tecnologías de Información, Ingeniería en Sistemas, Ciencias de la Computación, Informática o carreras afines
2-3 años de experiencia trabajando en la industria de la tecnología
Conocimiento avanzado en sistemas operativos y software
Networking básico
Conocimiento en Android O/S
Fuertes habilidades de comunicación para escuchar al cliente y articular soluciones

Responsibilities

Brindar soporte a usuarios
Configurar y administrar equipos
Resolución de tickets y seguimiento
Demostrar habilidades de comunicación activa y trabajo en equipo para resolver incidencias/peticiones del cliente
Proporcionar servicio de software, soporte post-venta o entrega de servicios y solución de aplicaciones en sistemas estándar y especializados
Resolver problemas técnicos en plataformas de hardware y software asignadas
Usar procedimientos/herramientas de monitoreo proactivo para identificar oportunidades de prevención de problemas
Interactuar proactivamente con usuarios finales en sitios del cliente, administrando resolución de problemas preventivos y correctivos en aplicaciones/sistemas, networking, redes, servidores industriales, entornos en cluster, sistemas de impresión, móviles, hand held, laptops (niveles hardware, software y redes)

Skills

Key technologies and capabilities for this role

NetworkingHardware SupportSoftware SupportServer AdministrationCluster EnvironmentsPrinting SystemsLaptopsMobilesHandheldsTicket ResolutionMonitoring Tools

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is a 100% onsite position at the client site in Veracruz.

What education and experience are required for this role?

A technical degree or bachelor's in Information Technology, Systems Engineering, Computer Science, Informatics or related fields is required, along with 2-3 years of experience in the technology industry.

What technical skills are needed for this position?

Advanced knowledge in operating systems and software, basic networking, and Android OS is required.

What is the company culture like at DXC Technology?

DXC emphasizes teamwork at global and local levels, a culture of learning, diversity and inclusion, strong ethics, and corporate citizenship, connecting people who embrace change and opportunities.

What soft skills are important for this role?

Strong active communication skills to listen to clients and articulate solutions, along with teamwork abilities, are essential.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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