Infrastructure Engineer
Hatch ITFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Key technologies and capabilities for this role
Common questions about this position
The role supports remote work with processes optimized for remote collaboration, accepting candidates from anywhere in Canada. Team members are primarily located in Vancouver and Toronto and work in the Pacific Time zone.
Candidates need strong experience in AWS, EKS, Jenkins or similar tools, experience building reliable systems, cloud networking, security, IAM, automation, and coding beyond scripting, plus proficient verbal and technical writing skills.
All Infrastructure Engineers report to a dedicated Engineering Manager, with work driven by quarterly Objectives and Key Results set with the Director of Engineering. Projects are planned, led, and executed by the engineers themselves.
The stack includes AWS, Kubernetes (AWS EKS), Linkerd, Nginx, EFK for infrastructure; Amazon RDS, Aurora, RabbitMQ for persistence; ElastiCache Redis for cache; Prometheus/Grafana for monitoring; Jenkins, Spinnaker, Helm for CI/CD; and Terraform for IaC.
Glia encourages curious and knowledge-hungry candidates to apply even if they don’t meet all requirements exactly, valuing strong experience in core areas like AWS, EKS, automation, and reliable systems.
Digital customer service solutions for banks
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.