Infra Tech Support Practitioner at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 3-4.5 years of experience in Site Reliability Engineering, server administration, and reliability engineering
Strong experience in Linux/Unix server administration
Proficiency in automation development using Python, Bash, or Shell scripting
Hands-on experience with monitoring tools such as Prometheus, Grafana, Nagios
Ability to analyze incidents and problems to reduce alert noise
Experience with CI/CD pipelines and DevOps practices
Familiarity with Network, Security, and other Infra domains
15 years full-time education
Strong analytical skills and ability to work in a fast-paced environment
Excellent problem-solving, communication, collaboration abilities, and proactive mindset

Responsibilities

Provide ongoing technical support and maintenance of production and development systems and software products (remote and onsite)
Provide hardware/software support and implement technology at the operating system-level across server and network areas, and for particular software solutions/vendors/brands
Perform L1 and L2/basic and intermediate level troubleshooting
Monitor and maintain server health across environments
Automate operational tasks and reduce manual interventions
Implement observability solutions including metrics, logging, and tracing
Analyze incidents and perform root cause analysis
Collaborate with teams to improve system reliability and reduce alert noise
Design scalable server architectures for high availability
Conduct capacity planning and performance tuning

Skills

Key technologies and capabilities for this role

LinuxUnixPythonBashShell scriptingPrometheusGrafanaNagiosCI/CDSite Reliability Engineeringserver administrationautomationmonitoring

Questions & Answers

Common questions about this position

What are the must-have skills for this Infra Tech Support Practitioner role?

Must-have skills include strong experience in Linux/Unix server administration, proficiency in automation development using Python, Bash, or Shell scripting, hands-on experience with monitoring tools such as Prometheus, Grafana, Nagios, ability to analyze incidents and problems to reduce alert noise, experience with CI/CD pipelines and DevOps practices, and familiarity with Network, Security, and other Infra domains.

What is the minimum experience required for this position?

Minimum of 4.5 years of experience in server administration and reliability engineering is required.

Is remote work available for this role?

The role involves providing both remote and onsite technical support and maintenance.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Infra Tech Support Practitioner role?

A strong candidate will have at least 4.5 years of experience in server administration and reliability engineering, strong analytical skills, the ability to work in a fast-paced environment, and expertise in implementing automation, monitoring solutions, and incident analysis.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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