Patient Access Programs Operations Specialist
SmithRxSalary not specified
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental HealthIndustries
Requirements
- High school diploma or equivalent
- Preferred: Peer Support Specialist (PSS) or Peer Wellness Specialist (PWS) certification
- Preferred: Bachelor’s degree in a behavioral science field from an accredited college or university or three years of full-time professional experience providing direct service to individuals in a social service setting
- Demonstrate the competencies to become credentialed as a Qualified Mental Health Associate
- Understand the effects of trauma on health, coping, and other aspects of the lives of those served (to support a Trauma Informed Care environment)
Responsibilities
- Determine the reason for the patient/client's call and accurately schedule appointments into Mental health, Substance use, Gambling, or primary care for all four health centers using Cascadia’s EHR (ochin/EPIC) system
- Accurately schedule appointments using the scheduling template within Cascadia’s EHR system
- Perform pre-registration in EHR (Ochin/EPIC) system
- Obtain insurance information and verify coverage in 3rd party databases such as Noridian, Cim and MMIS
- Initiate calls to help with scheduling, registration into our EHR (Ochin/epic) system, and referrals
- Provide customer service to community members and referents calling with questions and referral needs
- Document and maintain EHR (ochin/epic) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations
- Screen phone calls and direct patients/clients to appropriate services/departments
- Complete CAIR screening and document in EHR (Ochin/Epic) system
- Provide up to date information to intake clinicians/providers regarding scheduled appointments
- Provide trauma informed customer service and help clients problem solve and access needed services
- Assist in crisis situations as appropriate, complete Columbia suicide severity rating scale (CSSRS)
- Following emergency protocols/procedures complete warm hand-offs to local crisis services such as county crisis lines or Urgent Walk in facilities
- Demonstrate responsibility for safety; demonstrate familiarity with fire regulations and evacuation procedures
- Adhere to mandatory abuse reporting laws and HIPAA requirements
- Complete annual employee training requirements on a timely basis per agency requirements
- Attend seminars, training and other educational opportunities in order to develop professional skills and abilities
- Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings
- Perform other duties as assigned
Skills
EHR
Ochin
EPIC
Scheduling
Insurance Verification
Pre-registration
Trauma Informed Care
Mental Health
Substance Use
Circadia Health
Health monitoring solutions for nursing facilities
About Circadia Health
Circadia Health offers health monitoring solutions for nursing facilities, using technology to detect vital biosignals like respiration from up to 8 feet away. This early warning system alerts healthcare providers in advance, allowing for timely interventions that can reduce hospitalizations. The company provides automated daily reports and integrates with Electronic Medical Records (EMR) to enhance patient care. Circadia Health's subscription-based model ensures continuous monitoring and reporting, helping clients improve health outcomes and operational efficiency.
London, United KingdomHeadquarters
2016Year Founded
$97.5MTotal Funding
CONVERTIBLECompany Stage
Biotechnology, HealthcareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Wellness Program
401(k) Retirement Plan
Paid Vacation
Hybrid Work Options
Conference Attendance Budget
Professional Development Budget
Gym Membership
Risks
Emerging startups with similar solutions may increase competition.
Privacy concerns and regulatory scrutiny could impact operations.
Integration challenges with diverse EMR systems may cause inefficiencies.
Differentiation
Circadia offers FDA-approved contactless monitoring, unique in the healthcare market.
Their system predicts medical events days in advance, enhancing patient care.
Integration with EMR provides detailed trend analysis, improving healthcare quality.
Upsides
Growing demand for remote monitoring boosts Circadia's market potential.
AI integration enhances predictive analytics, offering timely health alerts.
Aging U.S. population increases need for advanced elder care solutions.
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