Senior Manager, Incident Reponse
Vultr$150,000 - $225,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
FinTech, Financial Services, Digital BankingIndustries
Requirements
- Typically requires a Bachelor’s degree in a relevant field and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
- 2–3 years of experience in IT Operations, System Administration, or similar support roles
- Passion for structured problem-solving, clear communication, and operational excellence
- Technical understanding with ability to leverage monitoring and alerting tools for incident triage
- Ability to demonstrate composure, professionalism, and focus during time-sensitive events
- May be required to participate in an on-call rotation to support incident response activities outside of standard business hours
Responsibilities
- Lead coordination and restoration efforts for Sev 3 and Sev 4 incidents, ensuring timely engagement of resolver teams and clear stakeholder communication
- Assist senior Incident Managers during Sev 1 and Sev 2 incidents, supporting bridge facilitation, impact assessment, and event documentation
- Participate in incident triage, leveraging monitoring and alerting tools to help identify scope, impact, and potential root causes
- Provide concise and accurate incident updates to internal and external stakeholders throughout the event lifecycle
- Document incident timelines, contributing factors, and lessons learned using standard templates and tracking systems
- Support Problem Management activities by drafting post-incident summaries, assisting with root cause analyses, and tracking action items to closure
- Partner with engineering, infrastructure, and operations teams to identify opportunities for improved detection, escalation, and communication practices
- Collaborate with process owners to enhance incident and problem workflows using Atlassian tools such as Jira and Confluence
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What does a typical day look like for an Incident Response Analyst?
A typical day involves leading coordination and restoration for Sev 3 and Sev 4 incidents, assisting senior managers during Sev 1 and Sev 2 incidents, participating in incident triage using monitoring tools, providing updates to stakeholders, and documenting incident timelines and lessons learned.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What salary or compensation is offered for this role?
This information is not specified in the job description.
What is the company culture like at Q2?
Q2 is passionate about its people, celebrating employees through events like the 'Circle of Awesomeness' award and Dodgeball for Charity, while investing in growth via learning opportunities, mentorship, internal mobility, and leadership relationships to build trust and collaboration.
What skills make someone a strong candidate for this role?
Strong candidates are passionate about structured problem-solving, clear communication, operational excellence, technical understanding, cross-team coordination, and have experience with incident triage, monitoring tools, bridge calls, documentation, and post-incident reviews.
Q2
Digital banking solutions for financial institutions
About Q2
Q2 provides digital banking solutions tailored for regional and community financial institutions, alternative finance and leasing companies, and other financial technology firms. Their products include a range of digital banking services, banking as a service, and lending and leasing options that allow users to conduct transactions and interact with their financial institutions from any device, at any time. What sets Q2 apart from its competitors is its focus on empowering community banks and credit unions, helping them enhance their digital presence and improve user engagement. The company's goal is to strengthen diverse communities by supporting the financial institutions that serve them, enabling these institutions to grow and adapt beyond traditional limits.
Austin, TexasHeadquarters
2004Year Founded
$40.1MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees