Head of Implementation
1PasswordSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Services, TechnologyIndustries
Requirements
- Experience in project management and/or technical role
- Direct Visa experience preferred
- Experience in leading cross-functional and/or cross-regional work
- Previous people leadership skills
- Strong project/programme management
- Strategic thinker
- Influencing and negotiation skills
- Excellent oral and written communication skills in English
- Complex analytical skills
- Ability to lead and drive
Responsibilities
- Lead and motivate a team providing daily VisaNet project management support to financial institutions, processors, merchants, and partners, including client project implementations and cluster support
- Oversee Visa Client Implementation and business resources to onboard new Visa clients and implement new/enhanced products and services
- Provide leadership and management for a team of individual contributors responsible for implementation and integration of VisaNet products
- Deploy and improve processes and procedures aligning with global and regional strategies, using knowledge of Visa products and systems for effective project implementation
- Provide leadership and direction for complex cross-regional or cross-functional client projects to achieve customer and stakeholder satisfaction
- Develop, coach, mentor, and motivate staff; maximize team engagement and performance; complete performance reviews and salary evaluations
- Set goals and KPIs for the team and drive execution to support Visa’s digital strategy and leadership in the payment ecosystem
- Provide subject matter expertise on client processing issues, environments, interfaces, business priorities, and implementation strategy
- Lead and manage large or complex project programs, cross-functional/cross-regional work to achieve business goals
- Build strong relationships with clusters and clients; act as escalation point for the team and markets
- Build strong partnerships with Product, AE, and Client Services internal stakeholders
- Drive efficiency and effectiveness on deliverables to maximize client satisfaction and protect brand preference
- Encourage a culture of continuous learning; maintain knowledge of new products and technology
- Influence internal and client decision makers for product adoption, processing strategy changes, and new service implementation
- Interact with resources at all organizational levels internally and externally, influencing decisions through negotiation and consultative input
- Identify and recommend opportunities for process improvement to shorten cycle times, improve efficiency, reduce costs, and increase customer satisfaction
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote or on-site?
This is an on-site position.
What are the key responsibilities of the Implementations Director?
The role involves leading a team for VisaNet project management support, overseeing client implementations, providing leadership for complex projects, developing and coaching staff, and building relationships with stakeholders.
What leadership skills are required for this role?
The position requires strong leadership to manage teams, mentor staff, set goals and KPIs, lead complex cross-regional projects, and build partnerships with internal stakeholders and clients.
What is the company culture like at Visa?
Visa fosters a purpose-driven culture focused on innovation, continuous learning, uplifting everyone through secure payments, and maximizing team engagement and client satisfaction.
What makes a strong candidate for this Implementations Director role?
Strong candidates will have expertise in VisaNet products, proven ability to lead complex cross-functional projects, experience managing teams with performance reviews, and skills in stakeholder relationship building and process improvement.
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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