High school diploma or equivalent required; higher level education preferred or equivalent work experience
Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
Strong in grammar and composition rules required for editing and proofreading
English, journalism, or proofreading experience preferred
Advanced knowledge of MS Word, Excel, and PowerPoint desired
Knowledge of a legal timekeeping or job tracking system preferred
Ability to work in a fast-paced, team environment
Responsibilities
Perform work in proofreading according to established policies and procedures (essential function)
Identify and correct spelling, grammar, and verbiage errors in complex legal documents (essential function)
Check corrected proofs of legal documents against mark-up for comparison and quality assurance (essential function)
Detect formatting and compositional errors in documents, work independently or with appropriate colleagues to correct, as required (essential function)
Oversee proofreading assignments, coordinate workflow or intake of proofreading assignments within team (essential function)
Troubleshoot more complex requests, along with software or hardware problems (essential function)
Utilize appropriate logs and/or tracking software for all assigned work (essential function)
Meet contracted deadlines for accepting, completing, and delivering all work (essential function)
Communicate with peers, supervisor or client on job or deadline issues (essential function)
Intake work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester; seek alternate solutions to deadline requests, as needed
Perform workflow coordination duties
Prioritize work requests across team and coordinate/balance multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
Create and edit documents, mail merges, charts, graphs, tables, etc
Scan and clean up documents utilizing scanner equipment and appropriate software
Convert and clean documents from other software applications
Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
Perform Quality Assurance on work of others
Train more junior staff members
Assist Document Services or peer teams with document production and preparation, as needed
Complete other tasks and assignments as assigned by management
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner