Hybrid Dual Document Production Associate, Sr./Creative Designer - Sun - Thurs 1pm-10pm at Williams

Wheeling, West Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal ServicesIndustries

Requirements

High school diploma or equivalent required; higher level education preferred or equivalent work experience
Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
Document production, word processing experience preferred
Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
Adept skill in graphic design software
Advanced skill with InDesign and Photoshop preferred
Adept with other software programs for editing and/or creating documents
Knowledge of a legal timekeeping or job tracking system preferred
Ability to work in a fast-paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
Must be self-motivated with positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships
Must be able to interact with clients in person, over the phone or electronically

Responsibilities

Perform document production and graphic design work according to established policies and procedures
Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production and graphic design requests to client satisfaction
Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
Assist with coordination of document production services, preparation, intake, and workflow within team
Troubleshoot more complex software or hardware problems
Utilize appropriate logs and/or tracking software for all assigned work
Meet contracted deadlines for accepting, completing, and delivering all work
Communicate with peers, supervisor or client on job or deadline issues
Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
Perform Quality Assurance on work of others
Train more junior staff members
Assist peer teams with proofreading, design or other document production and preparation, as needed
Complete other tasks and assignments as assigned by management
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner

Skills

Key technologies and capabilities for this role

Document ProductionGraphic DesignAdobe Creative SuiteProofreadingEditingTranscriptionWorkflow ManagementTroubleshootingSoftware ProficiencyHardware Troubleshooting

Questions & Answers

Common questions about this position

What is the pay for this position?

The pay is $18.50 per hour plus a 10% shift differential.

What benefits are offered?

Benefits include various health insurance options (Medical, Dental, Vision, Prescription Drug), 401k with employer match, PTO, life insurance, paid parental leave, short-term and long-term disability, flexible spending accounts, domestic partner coverage, commuter benefits, legal assistance, EAP, company-provided parking, and additional perks.

Is this a remote position or does it require office work?

This is a hybrid position requiring work in the Wheeling, WV office on a Sunday to Thursday schedule from 1:00 pm to 10:00 pm.

What skills are required for this role?

Required skills include advanced proficiency in MS Office (Word, Excel, PowerPoint), strong keyboarding and typing skills, adept skill in graphic design software, with advanced skills in InDesign and Photoshop preferred, plus at least 3 years of experience preferably in legal, banking, or corporate environments.

What makes a strong candidate for this position?

Strong candidates have a high school diploma or equivalent (higher education preferred), 3+ years in legal/banking/corporate settings, advanced MS Office and graphic design software skills including InDesign/Photoshop, and experience with document production, proofreading, and training others.