High Performance Compute Engineer at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Completed a first-level university degree in Computer Science, Engineering or related field/discipline preferred and/or similar experience
3-5 years of technical service experience, preferably in an Apollo HPC or Compute related environment
Experience with Kubernetes an advantage
Experience with high-speed/low-latency networks such as Omni Path, InfiniBand; perhaps with debugging and tuning Mellanox
Basic knowledge of and experience in maintaining system hardware and software, utilizing diagnostic tools, and debugging tools for problem isolation is an advantage
Programming and scripting knowledge and experience (Familiarity with

Responsibilities

Comfortable and effective in combining technical expertise with customer service to manage customer and partner post-sales support issues from start to finish
Ability to develop a rapport and empathy for the customer situation
Triage customer issues remotely to determine hardware, software, or I/O subsystems to initiate proper corrective actions and elevate when necessary
Focus on customers and solutions using HPE hardware and other vendors' hardware
Ensure the proper collection of data as you document and provide timely communication of service events
Manage escalations to next-level L3 SMEs ensuring issues are documented completely and are technically sound, including managing the communication to/from the customer from HPE
Ability to act as a technical service customer advocate to validate technical and business data to contribute to and progress activities to bring the service event to resolution
Analyse system software, third-party software, hardware and interconnect issues, and provide final resolutions or workarounds when possible
Resolve customer technical reported problems through remote troubleshooting and/or initiating part replacement through onsite intervention
Manage case workload efficiently and keep overall resolution time at a minimum
Delight customers through service provided, measured through CSAT survey feedback received
Participate in trainings and workshops, collaborate with peers within our team and outside our team
Stay updated on the latest technologies and development around HPC and AI solutions

Skills

High Performance Compute

HPE hardware

post-sales support

customer service

issue triage

hardware troubleshooting

software troubleshooting

I/O subsystems

remote support

data collection

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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