[Remote] Healthcare Chart Auditor - CSR at A1M Solutions

Makati, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Healthcare, BPOIndustries

Requirements

At least 6 months BPO work experience in a Healthcare Account
Must be located within NCR, Region 3 or Calabarzon
Must have at least 1 year of hospital or clinical experience
Proficient in using MS Outlook, Excel, and other online tools
Experienced in using any online or web-based patient charts or medical records system
Excellent verbal & written communication skills
Strong problem-solving skills
Adaptability to a changing work environment
Amenable to working shifting schedule

Responsibilities

Reviewing completed work to ensure that it meets the standards for quality and accuracy before submission to billing
Analyzing medical records to identify potential causes of resubmission, rejection or denials
Contacting the client if information is missing or if something needs to be clarified
Provides customer support through different communication channels (Phone, email, chat)
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transactions, feedback, etc

Skills

Medical Chart Auditing

Medical Records Analysis

MS Excel

MS Outlook

Customer Support

Problem-Solving

Verbal Communication

Written Communication

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees