Head of MLOps at Enterpret

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, TechnologyIndustries

Requirements

A minimum of 6 years' experience in MLOps and ML infrastructure, ideally with exposure to designing, deploying, and scaling machine learning systems in fast-paced, product-driven environments such as startups or high-growth companies
Deep expertise with AWS (SageMaker, EC2, EKS, S3, IAM), infrastructure-as-code (Terraform), and container orchestration (Docker, Kubernetes)
Strong Python skills, with bonus points for Go, Bash, or Rust scripting where appropriate
Hands-on experience with CI/CD systems like GitHub Actions, ArgoCD, or Jenkins—especially for ML model delivery
Proven ability to monitor and maintain production ML systems, including model drift, latency, uptime, and alerting
Comfort with cloud cost optimization, resource provisioning, and auto-scaling for ML-heavy environments
Familiarity with model serving stacks and experimentation tools (MLflow, Langsmith, etc.)
Bonus: exposure to GenAI workflows (LangChain, vector DBs, RAG), encoder/LLM model tuning, reinforcement learning

Responsibilities

Design and evolve Enterpret's ML platform for training, serving, and retraining our encoders and LLM models using AWS/Terraform/OpenAI/Anthropic
Build CI/CD pipelines tailored for ML—including model versioning, testing, canary releases, rollbacks, and gated production deploys
Deploy and manage model serving systems for both real-time inference (e.g., tagging support tickets on the fly) and batch pipelines (e.g., analyzing historical product feedback)
Set up observability for model performance and data drift—using Braintrust and custom alerts to catch issues before they affect customers
Lead incident response, root cause analysis, and postmortems for ML systems—ensuring uptime for insights that product teams rely on, alongside governance and security
Track and optimize cloud usage for ML workflows, making model delivery cost-aware and aligned with product usage
Implement governance and security across the stack—owning IAM, data access, auditability, and model explainability where needed
Partner with ML and product teams to productionize GenAI and AI models powering our Knowledge Graph and Adaptive Taxonomy engine, tackling problems on retrieval, encoder LLM fine-tuning, and reinforcement learning
Evaluate tools for model registry, feature stores, and orchestration—and build where needed to keep the feedback loop fast
Champion best practices in MLOps across the org—mentoring engineers and setting scalable foundations for the future
Act as a coach to our team of researchers who are transitioning into engineering, helping them self-serve their capabilities and self-service these tools rather than doing it yourself

Skills

AWS

Terraform

OpenAI

Anthropic

Braintrust

CI/CD

ML Pipelines

Model Versioning

Canary Releases

Rollbacks

Model Serving

Real-time Inference

Batch Pipelines

Observability

Data Drift

LLM Fine-tuning

Prompt Engineering

Enterpret

Transforms customer feedback into actionable insights

About Enterpret

Enterpret specializes in turning customer feedback into actionable insights that help product companies grow. The platform uses adaptive AI models to unify and categorize feedback from various sources, allowing teams to gain precise insights that inform product development. It features a user-friendly interface with easy-to-build dashboards and automated summaries, making it accessible for non-technical users. A standout feature is its semantic search, which helps users understand the intent behind customer feedback. Enterpret's Custom Unified Feedback Taxonomy structures unstructured feedback and adapts over time, ensuring insights remain relevant. The company differentiates itself by providing dedicated data auditors and customer success managers to keep the platform effective. The goal is to empower product teams to prioritize and build products that truly resonate with their customers.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$24.4MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Consumer Software, AI & Machine LearningIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Increased competition from established players like Medallia and Qualtrics.

Dependence on key clients like Canva, Notion, and Monday.com poses a risk.

Challenges in scaling operations while maintaining service quality post-Series A funding.

Differentiation

Enterpret uses adaptive AI models for precise customer feedback insights.

The platform features a Custom Unified Feedback Taxonomy for structured feedback analysis.

Enterpret offers a user-friendly interface with semantic search for non-technical users.

Upsides

Enterpret raised $20.8M in Series A to scale operations and deploy no-code AI agents.

Integration with LLMs enhances semantic search capabilities for nuanced feedback understanding.

Partnerships with platforms like Census enable seamless data integration and analytics.

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