Head of Medical Quality at Bond Vet

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary, Healthcare, Pet CareIndustries

Requirements

DVM (spends 25% time as DVM on the floor)
Able to think strategically and execute tactically
Makes progress with imperfect information
Autonomous following strategic alignment
Detail-oriented and accountable
Solution-oriented

Responsibilities

Round regularly in clinics (target: each site ~2×/year) to coach, observe care, and remove blockers; host brief huddles/debriefs with MD/AMD/RMD and nursing leads
Represent medical leadership at CEs, conferences, campus events, and community engagements; present or facilitate CE as needed
Maintain visibility on established clinician communication channels; participate in leadership calls and cross-functional forums
Act as a mentor and coach to team members, providing guidance and support to help them reach their full potential
Develop well-rounded medical professionals capable of balancing employee, client, pet, and business needs
Lead by example, promoting a high-performance culture and holding the team accountable for achieving project objectives
Own the medical operations teams’ quarterly medical quality survey metric—define measures (e.g., access, communication, adherence), set targets, validate data, and publish a quarterly quality readout by region
Stand up and chair a quarterly Safety Committee; lead case reviews and publish a brief safety update highlighting decisions and changes
Plan and deliver skills laboratories (e.g., dentistry, surgery; for doctors and technicians); publish an annual training calendar and track participation and skill sign-offs
Take ownership of individual projects, driving them from conception to completion and ensuring they meet or exceed client and pet needs
Oversee various medical programs, including but not limited to the MADE New Graduates Program, AI Scribing, Surgical Hub and Spoke, Clinic Flow, and Development DVM
Ensure each program/project has measurable KPIs and regularly review efficiency and effectiveness
Lead with metrics-driven analysis, leveraging data to inform decision-making
Maintain the system’s clinical protocols/SOP library

Skills

Key technologies and capabilities for this role

Veterinary MedicineMedical Quality AssuranceProgram ManagementStrategic PlanningLeadershipClinical StandardsOperationsInnovation

Questions & Answers

Common questions about this position

Is this role remote or does it require on-site work?

This information is not specified in the job description.

What is the compensation for the Head of Medical Quality position?

This information is not specified in the job description.

What key strengths are they looking for in candidates?

Candidates should be able to think strategically and execute tactically, make progress with imperfect information, be autonomous following strategic alignment, detail-oriented and accountable, and solution-oriented.

What are the main responsibilities of this role?

Responsibilities include leadership presence and field support such as rounding in clinics, representing medical leadership at events, mentoring teams, and promoting high-performance culture; as well as owning medical quality and program execution like quarterly medical quality surveys.

What does the company culture emphasize for this role?

The culture emphasizes innovation, creativity, excellence in pet healthcare, leadership presence, high-performance, and developing well-rounded medical professionals who balance employee, client, pet, and business needs.

Bond Vet

Veterinary care provider for pets

About Bond Vet

Bond Vet provides veterinary care focused on urgent and wellness visits for pets, specifically cats and dogs. Their services include in-person appointments at animal hospitals located in various regions, as well as virtual consultations through telehealth. This allows pet owners to receive timely care without needing to visit an emergency room or wait for a primary care appointment. What sets Bond Vet apart from other veterinary providers is their emphasis on convenience, with flexible appointment hours, including mornings, evenings, and weekends, and a warm, comfortable environment for pets. The company's goal is to deliver compassionate and affordable care, strengthening the bond between pets and their owners.

New York City, New YorkHeadquarters

2019Year Founded

$236.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

201-500Employees

Benefits

We offer comprehensive healthcare plans and One Medical membership

We provide CE stipends to foster skill development and growth

Our vets oversee a diverse case mix, from wellness to urgent care

We’re open 10am-8pm, providing reasonable hours and flexible scheduling

Flexible scheduling and 5-day weekends because your work is not your life

We offer 401(k) through Betterment

We provide free snacks and weekend meals to keep you energized

We plan fun events so you can unwind with your team

We offer generous parental leave, so you can bond with your newborn

Our business model enables us to offer the most competitive pay, with gainsharing for our entire veterinary team — you gain from our growth.

Risks

Competition from tech-enabled veterinary services may impact Bond Vet's market share.

Rising costs of veterinary supplies could squeeze Bond Vet's profit margins.

Rapid clinic expansion may strain Bond Vet's service quality consistency.

Differentiation

Bond Vet offers urgent care for pets, filling a gap in veterinary services.

The company provides telehealth services, enhancing convenience for pet owners.

Bond Vet's clinics are located in major urban areas, ensuring accessibility for clients.

Upsides

Increased demand for telehealth services boosts Bond Vet's virtual visit offerings.

Rising pet insurance adoption allows Bond Vet to offer comprehensive care packages.

AI integration with Domo enhances diagnostics and personalized care at Bond Vet.

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