Head of Engineering Customer Facing Platform & Loyalty Program - Lounge by Zalando (all genders) at Zalando

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Fashion, RetailIndustries

Requirements

Lives and breathes Engineering with enthusiasm for software architecture and technical topics
Strong Product Centric mindset, building technical direction and strategy based on defined Product Strategy
Experience in Testing Automation, general QA best practices, and advocating for testing in day-to-day Product development
Experience with building native Mobile Apps (iOS and Android), either hands-on or as part of successful delivery teams
Strong affinity for UI development across platforms (Web and Mobile), considering it equally important as server-side

Responsibilities

Provide technical direction and ongoing leadership for the department driving the Platform Strategy, while collaborating with the engineering leadership team of Lounge by Zalando
Drive delivery of a high-performance, resilient, and scalable distributed system landscape handling large amounts of data, enabling high pace of change and innovation by working upstream with development teams
Create and maintain strategic and tactical operations, resource plans, goals, and priorities based on business and technology roadmaps and functional objectives, ensuring team understanding of product strategy and technology roadmaps
Drive proof of concepts, pilots, and technology evaluations to accelerate onboarding of new technologies and solutions
Drive continuous improvement and lead a group of Engineering Managers overseeing several autonomous delivery teams (Web Platform Team, Mobile Platform Team, Lounge SRE Team, and Product Team responsible for Loyalty program)
Ensure scalability, reliability, and operational excellence for the three Platform Teams, while closely collaborating with cross-functional Product Squads

Skills

Engineering Leadership

Platform Engineering

SRE

Web Platform

Mobile Platform

Scalability

Reliability

Operational Excellence

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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