Guest Services Associate, Coastal Charleston at AvantStay

Charleston, South Carolina, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Vacation Rentals, Short-term RentalsIndustries

Requirements

2 years front office and/or reservations experience
Prior vacation rental or real estate experience preferred but not required
Excellent organization and time management skills
Excellent listening and interpersonal skills
Strong attention to detail
The ability to work well as a team as well as individually at times
Strong tact and diplomacy; interacts with and works cooperatively with associates, property owners and guests
Ability to multi-task in a high paced environment
Ability to read, speak, write, and understand English
Must be adaptable and flexible to change
Ability to work a flexible schedule and be able to work weekends and holidays
To remain calm and professional at all times
Be able to make quick decisions and possess good judgment
Valid driver’s license required
Must reside in the designated area. Business needs dictate hands on in-market presence

Responsibilities

Coordinate guest relations, including but not limited to guest check in, concierge services, and reservation information
General upkeep of the office, including management of collateral, office supplies, owner arrival supplies, etc
Complete daily operations checklist
Monitor and respond to guest communication and occasional homeowner communication
Greeting and welcoming guests in the office
Coordinate with office staff regarding any maintenance
Key Management and Tracking
Coordinate daily operational needs with front office staff
Inventory Management
Home Inspections as needed
Deliveries as needed
Attend all scheduled meetings where presence is required
Adhere to attendance policies and schedules set by the team
Perform additional responsibilities as required

Skills

Key technologies and capabilities for this role

guest relationscheck-in coordinationconcierge servicesreservation managementoffice managementinventory managementkey trackingtime managementinterpersonal communicationattention to detail

Questions & Answers

Common questions about this position

What is the pay for the Guest Services Associate position?

The position offers hourly pay of $18-23/hr, depending on skills and experience.

Is this role remote or on-site?

This is an on-site position requiring hands-on in-market presence in Coastal Charleston, and candidates must reside in the designated area.

What skills and experience are required for this role?

Requirements include 2 years of front office and/or reservations experience, excellent organization and time management skills, strong attention to detail, ability to multi-task in a high-paced environment, and a valid driver’s license.

What benefits does AvantStay offer?

Benefits include generous company-sponsored insurance (medical, dental, vision, life, etc.), flexible paid time off, complimentary and discounted stays at AvantStay properties, pre-tax retirement savings plans, paid parental leave, fitness reimbursement, and cell phone reimbursement.

What makes a strong candidate for this Guest Services Associate role?

Strong candidates will have 2+ years of front office or reservations experience (vacation rental preferred), excellent interpersonal skills, ability to multitask in a fast-paced environment, flexibility for weekends/holidays, and a valid driver’s license while residing locally.

AvantStay

Luxury short-term rental management platform

About AvantStay

AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.

West Hollywood, CaliforniaHeadquarters

2017Year Founded

$185.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Real EstateIndustries

201-500Employees

Benefits

Insurance, Health & Wellness Package

Performance Bonus & Stock Options

Work From Home

Paternity Leave

Flexible Hours

Paid Time Off, Bereavement Leave, and Paid Holidays

Employee Discount, Company Social Events, Free Lunch or Snacks, and Gym Membership

Diversity Program

Job Training

Professional Development

Risks

Increased competition in the luxury short-term rental market may impact AvantStay's market share.

Recent layoffs may indicate financial instability or operational challenges at AvantStay.

Expansion into new markets may strain resources and lead to integration challenges.

Differentiation

AvantStay offers highly-curated experiences tailored to guests' needs using proprietary technology.

The company operates in over 150 cities with a diversified portfolio of 2,000 properties.

AvantStay partners with major platforms like Homes & Villas by Marriott International.

Upsides

Increased demand for personalized travel experiences boosts AvantStay's growth potential.

The rise of 'workcations' presents an opportunity for AvantStay to market its properties.

Partnership with Allianz Partners enhances AvantStay's appeal with flexible travel options.

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