Growth Partner Manager, Creators at Patreon

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Creator Economy, Media, TechnologyIndustries

Requirements

BA/BS degree or higher
4+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment
2+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators
Expertise in using data and analytics to develop insights for decision making
Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking
Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
Curious, empathetic, and confident offering strategic advice in short, focused interactions
Track record of revenue and product-adoption growth within a medium- to large- strategic portfolio
Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy
High operational rigor - disciplined CRM usage, cadence execution, and follow-through
Strong negotiation/persuasion skills - both strategic and tactical. Experience building complex deals is a plus
Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing

Responsibilities

Drive strategy and support for a high-volume dynamic portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices
Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools, both in a 1:1 and 1:many included capacity
Respond to inbound questions with speed and clarity, helping creators feel heard and supported
Share updates and learning resources with creators while keeping communication personal and actionable
Identify and escalate common issues, feedback, or trends to improve products and processes
Champion partner feedback to product teams for optimization of internal and external tools
Collaborate closely with cross-functional teams to continuously improve the creator experience
Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team
Manage and negotiate complex deal structures, partnering closely with finance and legal teams

Skills

Key technologies and capabilities for this role

Account ManagementBusiness StrategyData AnalysisCommunity GrowthRevenue OptimizationProblem SolvingStakeholder CommunicationCreator Tools

Questions & Answers

Common questions about this position

Is this role remote or hybrid, and where is it located?

The role is hybrid and based in London or remotely in the UK.

What experience is required for this Growth Partner Manager role?

Candidates need a BA/BS degree or higher, 4+ years in customer success, partnerships, or account management in B2B2C or B2B SaaS with revenue retention/growth focus, and 2+ years in the creator space, ideally with podcasts, video, or music creators.

What does the team structure look like for this position?

You'll join the Top Creator Management team, which oversees and drives platform satisfaction and growth for the highest impact and highest potential creators, and report to the Head of Top Creator Management.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Growth Partner Manager position?

Strong candidates have expertise in using data and analytics for decision-making, excellent communication and presentation skills, and experience managing complex 1:1 relationships with revenue growth in the creator economy.

Patreon

Membership platform for creators and artists

About Patreon

Patreon is a membership platform that connects artists and creators with their most dedicated fans, allowing them to earn a sustainable income. It serves a variety of creators, including writers, musicians, visual artists, and podcasters, by enabling them to offer exclusive content and experiences to their supporters, known as patrons, in exchange for a monthly subscription fee. Creators can set up different membership tiers that provide various perks, which helps them establish a reliable income stream that is often more stable than traditional revenue sources like advertising. Patreon takes a percentage of the earnings from creators, ensuring that the company's success is tied to the success of its users. The platform also provides tools for creators to manage their memberships, engage with patrons, and grow their audience. The main goal of Patreon is to support independent creators in achieving financial stability and fostering a closer relationship with their audience.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$342.5MTotal Funding

SERIES_FCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

Competitive Pay & Equity - Our company was built on the idea of value for value. To get the best on board, we provide competitive base salaries, stock options, and a 401k program.

The Bells and Whistles - As they say, it’s the little things: commuter stipend, computer gear, standing desks, a learning stipend for your professional development and a monthly patronage stipend.

Health Coverage - We offer incredible healthcare options for you and your loved ones (including dental, vision and mental health), as well as snacks and a daily catered lunch.

Balance & Wellness - We offer a gym stipend (or Fitness SF membership), as well as unlimited vacation and sick leave.

Risks

Alleged privacy violations could lead to legal challenges for Patreon.

Integration with AltStore PAL may attract scrutiny from Apple.

Recent layoffs and office closures suggest potential financial instability.

Differentiation

Patreon offers creators a direct revenue stream through fan subscriptions.

The platform supports diverse creators, from musicians to visual artists and podcasters.

Patreon aligns its success with creators by taking a percentage of their earnings.

Upsides

Growing demand for exclusive content boosts Patreon's appeal to creators.

Integration with AltStore PAL expands monetization opportunities for developers.

Expansion of e-commerce features diversifies creators' income streams.

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