GN - SONG - Service - AWS Devops - Consultant at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Candidates must possess a minimum of 4 years of experience and hold an Engineering Degree or MBA from a Tier 1 or Tier 2 institute. Essential skills include AWS Cloud, Cloud Contact Center transformation, CI/CD pipelines, AWS DevOps, DynamoDB, S3, Lambda, Lex, IAM, VPC, CloudWatch, CloudTrail, API Gateway, Kinesis, and WAF. Beneficial skills encompass AWS Connect, Amazon Connect, Python, Bash, PowerShell, or Node.js. A strong understanding of the contact center technology landscape, AWS Cloud platform and services with Solution Architect skills, and deep expertise in AWS contact center relevant services are also required. Experience in developing Amazon Connect flows and Lex bots, functional and technical understanding of APIs and related integration, and the ability to understand and address customer challenges are necessary. Excellent communication skills and the ability to work effectively in a remote, virtual, global environment are also crucial.

Responsibilities

The role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Responsibilities include providing strategic advisory services, conducting market research, and developing data-driven recommendations to enhance business performance. Key tasks involve creating business cases for journey to cloud, cloud strategy, and cloud contact center vendor assessment. Candidates will work on creating Cloud transformation approaches for contact center transformations and collaborate with Solution Architects for architecting cloud contact center technology with the AWS platform. They will enable cloud contact center technology platforms for global clients, specifically on Amazon Connect, and work on innovative assets, proof of concepts, and sales demos for AWS cloud contact center. Additionally, the role requires supporting AWS offering leads in responding to RFIs and RFPs, configuring and managing Amazon Connect instances to enhance customer service operations, and integrating Amazon Connect with other systems.

Skills

AWS Cloud

Cloud Contact Center transformation

CI/CD pipelines

AWS Devops

DynamoDB

Lambda

Lex

IAM

VPC

CloudWatch

CloudTrail

API Gateway

Kinesis

WAF

AWS Connect

Amazon Connect

Python

Bash

PowerShell

Node.js

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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