Global Support Bar Manager at dunnhumby

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Consumer Goods, TechnologyIndustries

Requirements

ITIL Foundation certification
Seasoned background in technical service and customer-facing IT support, including at managerial level
Full-time presence at the office

Responsibilities

Serve as the primary contact for technical support across office locations
Troubleshoot hardware, software, and connectivity issues with speed and empathy
Ensure meeting rooms are fully operational and equipped for collaboration
Manage onboarding/offboarding processes to maintain data security and user readiness
Track and manage IT consumables such as headsets, bags, and accessories
Collaborate with global IT teams to share knowledge and maintain consistent service standards
Forecast and plan laptop needs in partnership with HR and department leads
Oversee procurement, setup, and deployment of secure, ready-to-use devices
Maintain accurate inventory records and reporting systems
Conduct audits and enforce compliance to protect company assets and data
Manage secure disposal and data wiping for end-of-life devices
Continuously review and refine support processes for efficiency and user satisfaction
Pilot new technologies and tools to enhance service delivery
Document and share best practices across the global support bar network
Provide clear leadership, setting goals and removing barriers to success
Foster a culture of continuous improvement and innovation
Support team development through coaching, feedback, and growth opportunities
Collaborate with service management and stakeholders to drive service enhancements

Skills

IT Support

Hardware Troubleshooting

Software Troubleshooting

Connectivity Troubleshooting

Meeting Room Setup

Asset Management

Inventory Control

Onboarding

Offboarding

Process Improvement

Security Measures

dunnhumby

Customer data analytics for retail optimization

About dunnhumby

dunnhumby specializes in Customer Data Science, focusing on enhancing customer experiences for retailers and brands through data analysis. The company uses advanced analytics to interpret customer behavior, preferences, and trends, which allows clients to implement targeted marketing campaigns. Instead of storing personal data, dunnhumby analyzes data using unique identifiers from browsers and devices to maintain privacy. Its services include media solutions, customer insights, and personalized marketing strategies, which help clients improve customer engagement and sales. Additionally, dunnhumby Ventures invests in early-stage retail technology startups, ensuring the company remains at the forefront of retail innovation. The main goal of dunnhumby is to empower businesses to create better customer experiences through data-driven insights.

London, United KingdomHeadquarters

1989Year Founded

BUYOUT_LBOCompany Stage

Data & Analytics, Consulting, Venture Capital, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Remote Work Options

Risks

Departure of key media team member may disrupt dunnhumby's media strategy.

Challenges in integrating startups with enterprises could misalign innovation goals.

Data privacy concerns may arise from partnerships, affecting client trust.

Differentiation

dunnhumby leverages AI to optimize product selection and inventory management.

The company offers a unique Competitive Threat Evaluator for strategic market insights.

dunnhumby partners with startups through its Retail Innovation Network to drive retail tech.

Upsides

Real-time data analytics partnerships enhance dunnhumby's market adaptability.

AI-powered tools position dunnhumby as a leader in competitive retail analysis.

The Retail Innovation Network fosters collaboration, boosting innovation in retail technology.

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