Global Service Desk Team Lead at Long View Systems

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

3+ years of experience in an IT team lead role or similar
5+ years of experience in an IT support role
Strong leadership and organizational skills
High level of initiative and work ethic
Motivation and a self-starting mindset
Accountability and a team-oriented attitude
Passion for creating and delivering an exceptional client experience
Amazing interpersonal skills with a high degree of self-awareness & empathy
Excellent problem-solving and multitasking skills

Responsibilities

Ensure the service desk support teams deliver professional, customer-focused, and high performing support
Maintain, improve, and regularly report on infrastructure support methods, standards, and KPIs & SLAs across all supported hardware and software
Continuously review the enterprise and services supported for issues or efficiencies, proactively working with the client to inform them and make recommendations for service improvement
Assist with the development and implementation of business continuity and service recovery plans and activities
Lead the development of standard support procedures and documentation to ensure the supportability and availability of the infrastructure
Develop and maintain effective working relationships with the users and process owners, outside partners and vendors and key business stakeholders
Provide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards

Skills

Service Desk

Team Leadership

IT Support

KPIs

SLAs

Infrastructure Support

Business Continuity

Service Recovery

Standard Procedures

Documentation

Long View Systems

Owner representation and construction management consulting

About Long View Systems

Long View Systems provides tailored consulting services in Owner Representation and Construction Management for developers, property managers, and design professionals. Their services are designed to support projects ranging from $300,000 to $200 million, leveraging over 30 years of experience in the Mid-Atlantic market. The company stands out from competitors by offering senior-level expertise and a well-established network across various disciplines, fostering long-term relationships that go beyond simple transactions. The goal of Long View Systems is to deliver sustainable solutions that ensure projects are completed efficiently, on time, and within budget, while maintaining a strong respect for the skilled tradespeople involved in the construction process.

Calgary, CanadaHeadquarters

1999Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Real EstateIndustries

1-10Employees

Benefits

Professional Development Budget

401(k) Retirement Plan

Risks

Increased competition in IT solutions could impact Long View's market share.

Rapid technological changes may challenge Long View's service adaptability.

Economic downturns could reduce IT spending, affecting Long View's revenue.

Differentiation

Long View is recognized as a leader in sustainability by Microsoft and Cisco.

The company offers customized IT solutions across public and private sectors.

Founder Jim Long's deep industry experience enhances Long View's reputation and service quality.

Upsides

Growing demand for digital transformation boosts Long View's service relevance.

Recognition as a Sustainability Changemaker enhances Long View's market credibility.

Partnerships with Microsoft and Cisco strengthen Long View's industry position.

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