[Remote] Global Security Operations Center (GSOC) Lead Operator at Twilio

India

Twilio Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Communications Technology, SoftwareIndustries

Requirements

  • Experience in security operations or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proficiency in security software and systems
  • Knowledge of security protocols and procedures
  • Experience with incident management and response
  • Strong attention to detail and organizational skills
  • Ability to maintain situational awareness and prioritize tasks
  • Familiarity with open-source threat intelligence and security tools
  • Experience with travel management and approval processes
  • Ability to work independently and as part of a team
  • Strong understanding of security and emergency standard operating procedures (SOPs)
  • Experience with life-safety checks and emergency response planning
  • Ability to maintain confidentiality and handle sensitive information

Responsibilities

  • Monitor and surveil physical security assets and systems
  • Utilize open-source threat intelligence and internal SaaS tools to maintain situational awareness
  • Provide security-related support to employees, vendors, and guests
  • Manage security-related calls for service and provide general guidance
  • Maintain awareness of business travelers and personnel accessing Twilio facilities
  • Partner with local site security teams to escalate and dispatch resources for incident response
  • Review travel requests to elevated risk locations and assist travelers through the approval process
  • Assist travelers through the approval process and cross-reference live itineraries with external incidents
  • Perform life-safety checks for Twilio in areas impacted by potentially life-threatening conditions
  • Participate in post-incident reviews to document and implement corrective action and improvements
  • Maintain real-time incident documentation for reporting and analysis
  • Analyze situations and implement corrective action and improvements to future response
  • Utilize critical thinking and problem-solving skills to identify potential security incidents
  • Advise and train others in SOP development and implementation
  • Maintain strong understanding of security and emergency standard operating procedures (SOPs)

Skills

Security Operations
Incident Response
Crisis Management
Risk Assessment
Situational Awareness
Communication
Data Monitoring
Open Source Intelligence (OSINT)

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters
2008Year Founded
$243.9MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.
Layoffs of 295 workers could decrease morale and affect service quality.
Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.
The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.
Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.
Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.
Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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