Sales Performance Coach
HometapSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
EcommerceIndustries
Requirements
- Commitment to improving customer and teammate experiences through coaching and training excellence
- Dedication to exceeding the expectations of both internal and external stakeholders
- Strong focus on customer resolution and satisfaction
- Ability to communicate effectively in both one-on-one and group settings
- Works well individually and in teams, open to feedback and continuous improvement
- Establishes rapport across job levels, generates creative ideas, and connects them to broader goals
- Quick learner who adapts well to new challenges and identifies areas for improvement
- Ability to coach and support teams composed of both new hires and experienced teammates across multiple areas
Responsibilities
- Coach teammates on job knowledge, productivity metrics, customer metrics, and standard processes
- Conduct formal coaching by evaluating work tasks or interactions, reviewing teammate behavior, and mentoring them to ensure smooth transitions from training to daily production
- Conduct comprehensive reviews of teammate performance to ensure service goals and standards are met
- Use development assessments to prioritize coaching needs, partnering with Team Leaders on individual and team trends
- Apply playbooks and development guides to determine coaching actions, coordinating with leadership to ensure quality reviews are completed consistently
- Develop job aids and tools to assist teammates in improving the overall quality of their work
- Provide integrated, real-time coaching during day-to-day workflows
- Stay current with departmental procedures and maintain expertise by occasionally working in production and supporting critical issues
- Serve as a Change Champion when it comes to tools, product/policy, and related updates
- Partner with QA and Learning teams to identify gaps and trends to enhance teammate performance
- Support employee engagement by assisting with motivational activities
- Build strong partnerships with Team Leaders and teammates
- Perform other duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment opportunity.
What is the work location or remote policy for this role?
This information is not specified in the job description.
What key skills are required for the GCPO APAC Coach role?
Key competencies include Problem Solving through effective questioning and data analysis, Business Acumen in eCommerce fundamentals, Negotiation and Influence, and Adaptability with agility and resilience.
What is the company culture like at eBay?
eBay fosters a culture where customers are the compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work, with a team of passionate thinkers, innovators, and dreamers building communities.
What makes a strong candidate for this coaching role?
Strong candidates demonstrate expertise in tools, systemic knowledge, productivity, resolution techniques, and de-escalation strategies, along with competencies in problem solving, business acumen, negotiation, and adaptability.
eBay
Global online marketplace for buying and selling
About eBay
eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.
San Jose, CaliforniaHeadquarters
1995Year Founded
$6.5MTotal Funding
IPOCompany Stage
Consumer Software, Consumer GoodsIndustries
10,001+Employees
