Sales Performance Coach
HometapSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
EcommerceIndustries
Requirements
- Commitment to improving customer and teammate experiences through coaching and training excellence
- Dedication to exceeding the expectations of both internal and external stakeholders
- Strong focus on customer resolution and satisfaction
- Ability to communicate effectively in both one-on-one and group settings
- Works well individually and in teams, open to feedback and continuous improvement
- Establishes rapport across job levels, generates creative ideas, and connects them to broader goals
- Quick learner who adapts well to new challenges and identifies areas for improvement
- Ability to coach and support teams composed of both new hires and experienced teammates across multiple areas
Responsibilities
- Coach teammates on job knowledge, productivity metrics, customer metrics, and standard processes
- Conduct formal coaching by evaluating work tasks or interactions, reviewing teammate behavior, and mentoring them to ensure smooth transitions from training to daily production
- Conduct comprehensive reviews of teammate performance to ensure service goals and standards are met
- Use development assessments to prioritize coaching needs, partnering with Team Leaders on individual and team trends
- Apply playbooks and development guides to determine coaching actions, coordinating with leadership to ensure quality reviews are completed consistently
- Develop job aids and tools to assist teammates in improving the overall quality of their work
- Provide integrated, real-time coaching during day-to-day workflows
- Stay current with departmental procedures and maintain expertise by occasionally working in production and supporting critical issues
- Serve as a Change Champion when it comes to tools, product/policy, and related updates
- Partner with QA and Learning teams to identify gaps and trends to enhance teammate performance
- Support employee engagement by assisting with motivational activities
- Build strong partnerships with Team Leaders and teammates
- Perform other duties as assigned
Skills
Coaching
Performance Metrics
Customer Metrics
Productivity Improvement
Escalation Handling
De-escalation
Team Mentoring
Job Aids Development
Playbooks
Development Assessments
eBay
Global online marketplace for buying and selling
About eBay
eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.
San Jose, CaliforniaHeadquarters
1995Year Founded
$6.5MTotal Funding
IPOCompany Stage
Consumer Software, Consumer GoodsIndustries
10,001+Employees
