Data Analyst
Platform Science- Full Time
- Junior (1 to 2 years)
Employment Type: Freelancer Contract Duration: 3-month fixed-term
We are seeking a reliable and detail-oriented Freelance Data Analyst to join our Business Intelligence team. This role is focused on the delivery of well-defined reporting use cases, with a strong emphasis on usability, flexibility, and iteration. You will be responsible for building dashboards, analysing datasets, and surfacing insights to support business decision-making. While the scope of work will define the end user’s needs, you will have the autonomy to determine how best to deliver on those requirements. This includes developing MVPs, testing proof-of-concept approaches, and applying a fail-fast mindset to quickly identify and refine effective solutions.
Find.co is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Provides insights into customer operations workflows
Fin provides tools for companies to gain immediate insights into the performance of their customer operations teams across various software applications. Their main product is a browser plugin that tracks and analyzes workflows, allowing businesses to see how their customer experience (CX) processes function in real-time. This data helps organizations identify best practices from top-performing teams, optimize their processes, enhance agent training, and make informed decisions about technology investments. Unlike competitors, Fin focuses on delivering detailed, actionable insights that support continuous improvement in customer operations.