Foreclosure Support Specialist II at M&T Bank

Getzville, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

A combined 4 years’ higher education and/or work experience, including a minimum of 3 years’ banking/mortgage industry experience
Working knowledge of word processing, spreadsheet and email software
Excellent written and verbal communication skills
Detail oriented
Motivated, team player with a positive and friendly attitude
Strong problem solving skills
Strong work ethic and ability to work independently

Responsibilities

Conduct a review of all assigned loans at a minimum of every 30 days, including the updating of documentation and follow up
Complete pre foreclosure sale review checklist in compliance with regulatory and investor requirements
Complete timely and accurate reviews of past due loans on a daily basis that meet foreclosure referral requirements and/or manage a portfolio of foreclosure quote requests
Ensure adherence to all regulations, state and investor/insurer guidelines and CFPB guidelines
Review multiple document imaging systems to obtain all data required to complete a foreclosure referral and/or quote request
Manage complex escalation requests via M&T Bank Systems, emails, and verbal direction
Conduct research and review prior servicer payment histories
Work closely with other teams within Customer Asset Management (CAM), Collections, Loss Mitigation, Single Point of Contact (SPOC) and component servicing team to ensure proper approval or denial before activating the foreclosure process and customer and attorney quote inquiries are handled expeditiously
Understand the required referral documents and imaging systems
Perform quality control review of off-shore team document uploads to the system of record to ensure foreclosure counsel is able to move through the foreclosure timeline on schedule. Make corrections when errors are detected
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned

Skills

Loan Processing

Foreclosure Management

Payoff Quoting

Regulatory Compliance

Document Imaging

Quality Control

Escalation Management

Payment History Research

CFPB Guidelines

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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