FNOL Analyst at AIG

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree completed or partial progress (min 50 %)
Adjusting experience lower-level complexity claims (1 year)
Ability to prioritize and multi-task effectively in a fast-paced environment
Ability to communicate information clearly and concisely both verbally and in writing
Computer proficiency
Proficiency in Desk Management, phone ‘etiquette’, time management and dealing with difficult internal customers

Responsibilities

Data analysis for new claims received
Sise’s data Validation entered in FNOL module (“Pre-denuncias”) as well as selection of the coverage to be affected for recording (“conversion”)
Initial reserving
Policy application or search in OV
Non-recorded Monthly Review (Claims that have not been registered (“convertidos”))
Payment of Fees in VBA claims
Documentation and reporting
Loss Notice and acknowledgement letter generation then sent via mail to customers and brokers
Policy request and sending it by email to external adjusters, analysts, and support within the OneView tool, in all cases
New claim advised report (obtained from Cognos tool)
Provide an efficient service to internal clients (handlers, supervisors and managers) for the claims data Sise transformation
Timely response and indemnity for assigned VBA cases for customer satisfaction

Skills

Key technologies and capabilities for this role

FNOLClaims ProcessingInsurance ClaimsData EntryCustomer ServiceSLA Management

Questions & Answers

Common questions about this position

What is the salary or compensation for the FNOL Analyst role?

This information is not specified in the job description.

Is this FNOL Analyst position remote or does it require office work?

This information is not specified in the job description.

What are the key responsibilities for the FNOL Analyst?

Key responsibilities include data analysis for new claims, FNOL data validation and coverage selection, initial reserving, policy application or search, non-recorded monthly review, payment of fees in VBA claims, documentation and reporting, loss notice generation, and new claim advised reports.

What is the company culture like at AIG for this role?

AIG is committed to making a positive difference for colleagues and communities through programs like Volunteer Time Off and Matching Grants, and emphasizes partnership in the claims function with business segments.

What makes a strong candidate for the FNOL Analyst position?

A strong candidate would have experience in claims processing, data validation, policy analysis, and handling FNOL for various lines of business to meet SLAs and maintain quality response times.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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