Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Luxury JewelryIndustries
Requirements
- Outstanding people skills
- Team player with a can-do attitude
- Strong commitment to Mejuri’s values
Responsibilities
- Enable a memorable and personalized customer service experience, building brand connection and exceeding expectations
- Expertly execute and coach others in Selling Programs
- Remain a product expert, knowledgeable about Mejuri products and launches
- Assist with implementing customer-centric campaigns and maintaining customer relationships
- Ensure consistent achievement of all business KPIs
- Take ownership of delivering strong results, focusing on team and individual goals
- Maintain operational processes that positively impact sales, reduce spend, and enhance the business
- Support the management team in ideating and developing new sales opportunities to drive traffic and engage clients
- Drive business through clienteling, sourcing new customers, and fostering existing relationships
- Manage sales floor operations, coaching, and providing feedback to the sales team
- Provide critical insights and make recommendations daily
- Support all operational workflows and uphold standard operating procedures, including opening/closing the store, merchandise management, sales floor management, and employee management
Skills
Customer Service
Team Coaching
Sales Management
Retail Operations
Clienteling
Product Knowledge
KPI Management
Sales Floor Operations
Mejuri
Handcrafted fine jewelry for everyday wear
About Mejuri
Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, and it operates as a direct-to-consumer brand through its website, mejuri.com. This model allows Mejuri to control the customer experience and reduce costs by avoiding middlemen. New jewelry editions are released weekly, keeping the collection fresh and appealing. Mejuri aims to provide stylish, high-quality jewelry at accessible prices, enhancing customer satisfaction with free shipping and returns.
Toronto, CanadaHeadquarters
2013Year Founded
$28.2MTotal Funding
SERIES_BCompany Stage
Consumer GoodsIndustries
501-1,000Employees