Float CSR/Teller - Naples, FL Area - Full Time at Fifth Third Bank

Naples, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma/GED
Ability to perform advanced math functions for extensive cash handling
Ability to present a professional image and interact comfortably and confidently with the public
Initiative to initiate dialogue with customers
Ability to read and write well enough to communicate effectively in oral and written form
In-depth knowledge of bank policies, financial center procedures, Retail products and services, and the Bancorp Code of Business Conduct and Ethics

Responsibilities

Provide excellent customer care for daily transactions, inquiries, and problem resolution in accordance with bank policies
Refer customers to appropriate business partners for products and services uncovered during interactions
Travel to various Financial Centers within the market
Promote good customer experience by adhering to customer experience key behaviors, maintaining a friendly demeanor, can-do attitude, and willingness to help
Develop rapport with customers and maintain knowledge of account ownership
Answer customer questions confidently, find solutions to issues, and respond timely to correspondence and problems
Keep all customer business confidential and maintain ethical behavior
Perform daily office responsibilities with the platform team to ensure efficient office operation
Maintain a balancing record in line with policy, correct outages, and enlist help as needed
Handle consumer and business customer problems professionally, directing complex issues to leadership
Demonstrate sound judgment in decision-making, abiding by guidelines and procedures
Consistently meet or exceed sales referrals set by management
Participate actively in daily huddles, sales meetings, and staff meetings
Initiate conversations to uncover customer needs and refer to business partners for selling and cross-selling
Utilize tools for tracking referrals and review dashboards for referral progression and fulfillment
Continuously increase knowledge and skills through self-motivation, education, seminars, and training
Openly exchange ideas on risk, elevate concerns, follow policies, and manage risks within the Bank's risk appetite

Skills

Key technologies and capabilities for this role

Customer ServiceBanking TransactionsProblem ResolutionCustomer InquiriesRisk ManagementBusiness ReferralsConfidentialityOffice Operations

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What is the location for this Float CSR/Teller role?

The role is in the Naples, FL area and requires travel to various Financial Centers within the market.

What skills are required for this customer service representative position?

Key skills include providing excellent customer care, problem resolution, maintaining confidentiality, balancing records accurately, sales referrals, and knowledge of bank products and policies.

What is the company culture like at Fifth Third Bank?

The culture emphasizes excellent customer experience, ethical behavior, risk management, doing the right thing for customers and colleagues, and a positive, friendly demeanor with a can-do attitude.

What makes a strong candidate for this Float CSR/Teller role?

Strong candidates demonstrate a friendly demeanor, can-do attitude, confidence in answering questions, sound judgment, professionalism in handling issues, and the ability to meet sales referral goals while working collaboratively with the team.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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