[Remote] Field Service Engineer II - So. Dallas, TX at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience
Technical capabilities in (MR, CT, XR, U/S) including troubleshooting, repair, and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. (no sponsorship)
Comply with GEHC's standard background check, including post-offer drug test, and during employment comply with customer access policies (e.g., immunizations, additional drug tests, background checks)
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Ability to lift, carry, push, and pull up to 35 lbs. unassisted; frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods; reach at, above, and below shoulder level; flex/extend neck; good hand and finger dexterity (preferred)

Responsibilities

Perform timely and accurate preventative maintenance on medical equipment in one or more modalities (e.g., MR, CT, XR, U/S) in hospitals or healthcare systems
Perform troubleshooting and basic service repairs on customer equipment
Assist more experienced field engineers with equipment installations and more complex repairs; independently perform and lead installations
Proactively engage with team members to ensure appropriate customer solutions
Maintain relationships with customers, ensure timely communication, resolution, and follow-up to drive customer satisfaction
Adhere to company policies, procedures, and hospital protocols; ensure regulatory and compliance requirements are met; document all work performed daily, including debriefing and ordering parts
Follow all Field Modification Instructions and/or Instrument Service Information bulletins
Partner with customers and/or sales team to recommend value-added services for efficiency
Utilize GEHC escalation process, work with region and national support to define and implement corrective action plans for customer issues

Skills

Preventative Maintenance

Troubleshooting

Equipment Repair

Equipment Installation

Customer Service

Service Excellence

Regulatory Compliance

Documentation

Medical Equipment

Field Service

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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