[Remote] Field Service Engineer II - Cape Girardeau, MO at GE Healthcare

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience
Technical capabilities in (MR, CT, XR, U/S) including troubleshooting, repair, and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. (no sponsorship)
Comply with GEHC's standard background check, including post-offer drug test, and during employment comply with customer access policies (e.g., immunizations, additional drug tests, background checks)
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time (preferred)

Responsibilities

Perform timely and accurate preventative maintenance of medical equipment in one or more modalities (e.g., MR, CT, XR, U/S) to ensure optimal delivery of healthcare services
Follow all Field Modification Instructions and/or Instrument Service Information bulletins
Work independently to troubleshoot and perform moderately complex repairs on assigned equipment
Independently perform and lead equipment installations in one or more modalities
Lead communications with customers and serve as escalation point for customer-related concerns, including installations
Own customer issues from dispatch or identification to resolution, proactively engaging with team members for appropriate solutions
Lead installations, validations, maintenance, and service repair needs on designated equipment
Leverage customer knowledge and relationships to assist with contract and on-demand revenue growth
Maintain relationships with customers, ensure timely communication, resolution, and proper follow-up to drive customer satisfaction
Adhere to company policies, procedures, and hospital protocols to meet regulatory and compliance requirements; document all work performed daily, including debriefing, metrics, and ordering parts
Partner with customers and/or sales team to recommend value-added services for efficient business operations
Utilize GEHC escalation process as needed, working closely with region and national support to define and implement corrective action plans

Skills

Key technologies and capabilities for this role

Preventative MaintenanceTroubleshootingService RepairsEquipment InstallationsMedical EquipmentCustomer CommunicationField ServiceValidations

Questions & Answers

Common questions about this position

What are the education and experience requirements for this role?

Candidates need an Associate degree in a related field or equivalent military education plus 4 years of experience servicing electronic equipment, or a high school diploma/GED with 6 years of relevant experience.

What technical skills are required for this position?

Technical capabilities in MR, CT, XR, U/S including troubleshooting, repair, and installation are required, along with experience with web applications and the Microsoft suite of products. A valid Driver’s License is also mandatory.

Where is this role located and what is the travel requirement?

The role is located in Cape Girardeau, MO, with travel to various client sites within 90 minutes of this location.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of experience makes a strong candidate for this role?

Strong candidates have experience servicing electronic equipment, technical skills in medical imaging modalities like MR, CT, XR, U/S, and the ability to work independently on troubleshooting, repairs, installations, and customer communications.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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