[Remote] Field Service Engineer 3 - Arizona Market at GE Healthcare

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment OR high school diploma/GED and 8 years of relevant experience
Advanced technical capabilities in troubleshooting, repair, and installation
Valid Driver’s License
Experience with Web applications and Microsoft suite of products
Legal authorization to work in the U.S
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time
Ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity

Responsibilities

Perform advanced troubleshooting and repair on customer equipment
Perform installation, validation, and maintenance on assigned equipment
Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members
Serve as the primary GEHC Services face to the customer
Lead communications with customers and serve as escalation point for customer-related concerns, including installations
Own customer issues from dispatch or identification of issue to resolution
Proactively engage with other team members to ensure appropriate solutions for the customer
Co-lead regular team or modality meetings as required
Assist Area Service Leader in creating growth and/or deployment strategies
Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up to drive customer satisfaction
Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
May include application training of clinical or scientific staff on designated equipment

Skills

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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