[Remote] Field Service Engineer 2 - Daytona Beach FL Area at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate degree in related field or equivalent military education and a minimum 3 years of experience servicing electronic and/or medical device equipment; OR high school diploma/GED and a minimum 4 years of experience servicing electronic and/or medical device equipment
Technical capabilities including troubleshooting, repair and installation
Must have and maintain a valid Driver’s License
Ability to read blueprints and electrical diagrams
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. (no sponsorship)
Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
Ability to work onsite at customer locations in the Daytona Beach FL area (occasionally from home office)

Responsibilities

Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
Perform troubleshooting, service repairs and installations of moderate complexity
Lead communications with customers and serve as escalation point for customer related concerns, including installations
Own customer issues from dispatch or identification of issue to resolution
Proactively engage with other team members to ensure appropriate solution for the customer
Lead installations, validations, maintenance, and service repair needs on designated equipment
Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Follow all Field Modification Instructions and/or Instrument Service Information bulletins
Work independently to trouble shoot and perform moderately complex repairs on assigned equipment
Independently perform and lead equipment installations in one or more modalities
Drive customer satisfaction through Service Excellence

Skills

Key technologies and capabilities for this role

Preventative MaintenanceTroubleshootingEquipment RepairEquipment InstallationCustomer CommunicationService ExcellenceMedical EquipmentField Service

Questions & Answers

Common questions about this position

What are the education and experience requirements for this role?

Candidates need an Associate degree in a related field or equivalent military education plus a minimum of 3 years of experience servicing electronic and/or medical device equipment, or a high school diploma/GED with a minimum of 4 years of such experience. Technical capabilities in troubleshooting, repair, and installation are also required.

Is this position remote or onsite, and what's the location?

This role requires working onsite at customer locations in the Daytona Beach FL area and occasionally from a home office.

What is the salary or compensation for this Field Service Engineer position?

This information is not specified in the job description.

What does GE HealthCare's company culture emphasize?

GE HealthCare focuses on innovation in medical technology and digital solutions, creating a world where healthcare has no limits, where every voice makes a difference, and every difference builds a healthier world.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates have the required education and experience servicing electronic or medical equipment, technical skills in troubleshooting, repair, and installation, and the ability to work independently onsite in the Daytona Beach area while driving customer satisfaction.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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