Field Service Engineer (Laboratory Equipment) (Buffalo/Rochester, NY R…
Thermo Fisher ScientificSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical TechnologyIndustries
Requirements
- Associate degree in related field or equivalent military education and a minimum 3 years of experience servicing electronic and/or medical device equipment; OR high school diploma/GED and a minimum 4 years of experience servicing electronic and/or medical device equipment
- Technical capabilities including troubleshooting, repair and installation
- Must have and maintain a valid Driver’s License
- Ability to read blueprints and electrical diagrams
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
- Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. (no sponsorship)
- Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
- Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
- Ability to work onsite at customer locations in the Daytona Beach FL area (occasionally from home office)
Responsibilities
- Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
- Perform troubleshooting, service repairs and installations of moderate complexity
- Lead communications with customers and serve as escalation point for customer related concerns, including installations
- Own customer issues from dispatch or identification of issue to resolution
- Proactively engage with other team members to ensure appropriate solution for the customer
- Lead installations, validations, maintenance, and service repair needs on designated equipment
- Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
- Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
- Follow all Field Modification Instructions and/or Instrument Service Information bulletins
- Work independently to trouble shoot and perform moderately complex repairs on assigned equipment
- Independently perform and lead equipment installations in one or more modalities
- Drive customer satisfaction through Service Excellence
Skills
Preventative Maintenance
Troubleshooting
Equipment Repair
Equipment Installation
Customer Communication
Service Excellence
Medical Equipment
Field Service
GE Healthcare
Healthcare technology and data analytics provider
About GE Healthcare
GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.
Chicago, IllinoisHeadquarters
1892Year Founded
N/ACompany Stage
Data & Analytics, HealthcareIndustries
10,001+Employees