[Remote] Field Service Engineer 1 - Denver, CO at GE Healthcare

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment, OR high school diploma/GED and 4 years of relevant experience, OR graduate of the GEHC Apprentice Program
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. (no sponsorship)
Comply with GEHC's standard background check, including a post-offer drug test
Comply with all customer access policies, including proof of required immunizations and additional drug tests or background checks
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time; ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Responsibilities

Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
Perform troubleshooting and basic service repairs on customer equipment
Assist more experienced field engineers with equipment installations and more complex repairs
Proactively engage with other team members to ensure appropriate solution for the customer
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured daily, including debriefing and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Follow all Field Modification Instructions and/or Instrument Service Information bulletins
Work independently to troubleshoot and perform basic repairs on assigned equipment
Support more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs
Drive customer satisfaction through Service Excellence

Skills

Key technologies and capabilities for this role

Preventative MaintenanceTroubleshootingEquipment RepairMedical Equipment ServiceCustomer Relationship ManagementService ExcellenceRegulatory ComplianceDocumentationParts OrderingEquipment Installation

Questions & Answers

Common questions about this position

What are the educational and experience requirements for this Field Service Engineer role?

Candidates need an Associate degree in a related field or equivalent military education plus 2 years of experience servicing electronic equipment, or a high school diploma/GED with 4 years of relevant experience, or graduation from the GEHC Apprentice Program.

Is this Field Service Engineer position remote or based in a specific location?

The role is based in Denver, CO, and involves field service work including onsite preventative maintenance, troubleshooting, and repairs at customer sites like hospitals.

What experience or skills are required beyond education for this position?

Candidates must have and maintain a valid Driver’s License, experience with Web applications and the Microsoft suite of products, and experience servicing electronic equipment.

What does the daily work involve for a Field Service Engineer at GE Healthcare?

The role includes performing timely preventative maintenance, troubleshooting and basic repairs on medical equipment, assisting with installations, maintaining customer relationships, and ensuring compliance with policies and documentation.

What qualifications make a strong candidate for this Field Service Engineer position?

Strong candidates will have the specified education or experience in servicing electronic equipment, a valid driver's license, familiarity with web applications and Microsoft products, and legal authorization to work in the U.S. without sponsorship.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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