[Remote] Field Service Coordinator D13 at Humana

Indiana, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor's degree in health and human services field
2 or more years of related experience
Knowledge of Microsoft Office Word and Excel
Exceptional verbal/written communication and interpersonal skills
Ability to use a variety of electronic information applications/software programs
Must pass Humana's Tuberculosis (TB) screening (patient-facing role)
Passionate about contributing to an organization focused on continuously improving consumer experiences
Valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits (part of Driver safety program)

Responsibilities

Evaluate member's needs and requirements to achieve and/or maintain optimal wellness state
Guide members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
Employ a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources
Identify and resolve barriers that hinder effective care
Ensure patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning

Skills

Key technologies and capabilities for this role

Microsoft OfficeMicrosoft WordMicrosoft Excelverbal communicationwritten communicationinterpersonal skillscare coordinationpatient assessmenthealthcare regulations

Questions & Answers

Common questions about this position

What is the salary range for the Field Service Coordinator position?

The pay range is $53,700 - $72,600 per year for full-time employment, which may vary based on geographic location, skills, knowledge, experience, education, and certifications.

Is this position remote, and what travel is required?

This is a remote position, but occasional travel to Humana's offices for training or meetings may be required.

What are the required qualifications for this role?

Candidates need a Bachelor's degree in health and human services field, 2 or more years of related experience, knowledge of Microsoft Office Word and Excel, exceptional verbal/written communication and interpersonal skills, and ability to use electronic information applications.

What benefits does Humana offer?

A description of benefits is provided by Humana, Inc. and its affiliated subsidiaries.

What makes a strong candidate for this Care Coach role?

Strong candidates have prior experience with Medicare & Medicaid recipients, electronic case note documentation in multiple systems, health promotion, coaching, wellness, and knowledge of community health and social service agencies.

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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