Field Investigator – SIU at Auto-Owners Insurance

Mishawaka, Indiana, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Bachelor’s degree or equivalent experience
Prior law enforcement experience preferred but not required
Field Claim Rep experience with Auto and Field preferred
Ability to handle conflict comfortably
Ability to read, interpret, and react to documents such as insurance policies, procedures manuals, and legal documents
Able to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment
Ability to write reports and compose correspondence
Ability to communicate verbally and in writing, with good problem resolution and interpersonal skills
Able to accurately deal with mathematics and financial areas and understand personal and business finance documents
Can tactfully and effectively deal with all types of people
Able to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines
Ability to organize assigned work
Ability to maintain a professional image
Ability to work in the U.S. without current or future sponsorship

Investigate, evaluate, and determine appropriate disposition of all types of claims arising out of the Company’s business
Provide customer service to agents, insureds, and others in the course of handling claims to their conclusion
Meet with people involved with claims (occasionally outside the office environment)
Serve in an increased role as a trainer/resource for branch associates in the Claims Department
Analyze and investigate to identify issues which may warrant additional investigation